Automotive Service Leader: Drive Growth & Customer Experience

Hireology; Canton (TX); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Career advancement opportunities

Ford training

Job summary

Canton Ford in Canton, TX is seeking an Automotive Service Manager to lead the Service Department and drive operational excellence. You will oversee technicians and service advisors, ensure high levels of customer satisfaction, and manage warranty compliance and departmental profitability.

The ideal candidate is a hands-on leader who can build a team, establish accountability, improve processes, grow the customer-pay business, and deliver an exceptional ownership experience.

Qualifications

• Previous automotive dealership Service Management experience strongly preferred.
• Ford dealership experience preferred.
• Strong understanding of dealership fixed operations.
• Proven leadership and team-development abilities.
• Working knowledge of technician productivity, labor gross, and service department financials.
• Strong customer-service and conflict-resolution skills.
• Ability to analyze performance reports and use data to improve results.
• Excellent communication and organizational skills.
• Comfortable holding employees accountable to established expectations.
• Ability to recruit, develop, motivate, and retain employees.

Responsibilities

• Lead, coach, train, and develop Service Advisors, Technicians, and support personnel.
• Establish clear performance expectations and hold team members accountable.
• Drive Service Department sales, gross profit, and overall profitability.
• Monitor technician productivity, proficiency, efficiency, and hours produced.
• Manage shop capacity, workflow, scheduling, and repair-order dispatch.
• Monitor Service Advisor performance, sales, customer communication, and closing effectiveness.
• Maintain high levels of customer satisfaction and Ford customer experience performance.
• Review department KPIs daily and take action when performance falls below expectations.
• Increase customer-pay repair and maintenance business.
• Improve customer retention and repeat service business.
• Ensure timely and professional communication with customers.
• Handle escalated customer concerns and work toward appropriate resolutions.
• Recruit, onboard, train, and retain high-quality Service Department employees.
• Conduct regular one-on-one coaching and performance discussions.
• Partner with the Parts Department to improve shop efficiency and parts availability.
• Work closely with dealership leadership to achieve overall dealership objectives.
• Maintain compliance with Ford warranty policies and documentation requirements.
• Ensure repair orders are complete, accurate, and properly documented.
• Maintain a clean, professional, productive, and safe Service Department.
• Ensure compliance with dealership policies and applicable safety requirements.
• Control departmental expenses while maintaining appropriate staffing and service levels.

Skills

Leadership

Communication

Customer service

Problem solving

Job description

Canton Ford in Canton, TX is seeking an Automotive Service Manager to lead the Service Department and drive operational excellence. You will oversee technicians and service advisors, ensure high levels of customer satisfaction, and manage warranty compliance and departmental profitability.

The ideal candidate is a hands-on leader who can build a team, establish accountability, improve processes, grow the customer-pay business, and deliver an exceptional ownership experience.