Automotive Customer Service Advisor

Pep Boys; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the automotive industry seeks an Automotive Customer Service Advisor to enhance customer engagement and service delivery. This entry-level position involves assisting customers, conducting automotive services, and ensuring a safe and organized work environment. Candidates should possess a high school diploma and strong customer service skills.

Benefits

Medical, dental, and vision benefits

Retirement plan

Paid time off (PTO)

Qualifications

• One year of related experience in the automotive service environment.
• Valid Driver's License.
• Strong verbal communication skills.

Responsibilities

• First point of contact for customers, responsible for engaging and scheduling appointments.
• Conduct routine express automotive services, including oil changes and inspections.
• Maintain an organized and safe shop environment.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

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Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

1. First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
2. Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
3. Assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under the direction of Management.
4. Follow all policies and procedures related to cash, credit, check, refund and return policies. Work with management to address customer service issues, complaints, and business opportunities.
5. Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, oil changes, fluid top-offs, lubrications, filter and bulb replacements, battery installation, starting and charging system testing, cosmetic car services, and vehicle inspections.
6. Implement and ensure safety procedures, including wheel torque and oil/fluid services, are performed according to SOP directives.
7. Partner with Management to maintain a safe and healthy work environment compliant with all laws and company policies.
8. Communicate effectively with all associates, management, and customers; interpret and apply information appropriately.
9. May serve as a secondary key carrier responsible for opening and closing responsibilities in designated locations.
10. Maintain an organized and neat shop environment.
11. Adhere to all company policies, safety, and environmental rules.
12. Perform other duties as assigned.

Knowledge, Skills, And Abilities

1. High school diploma or equivalent required.
2. Valid Driver's License.
3. One year of related experience in the automotive service environment.
4. One year of sales experience preferred.
5. Basic knowledge of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions; ability to apply formulas to calculate commissions and discounts.
6. Strong verbal communication skills.
7. Strong customer service skills.
8. Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands include frequently lifting up to 50 pounds, standing, walking, reaching, squatting, climbing ladders, and effective communication. Must be able to operate a motor vehicle safely.

Compensation and Benefits

The pay range is $15.00 to $16.00/hr plus commission. Benefits include medical, dental, vision, retirement plan, PTO, and consideration for employment without discrimination.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Motor Vehicle Manufacturing