Automotive Customer Relations Manager

Groove Toyota; Englewood (CO); On-site; USD 45,000 - 55,000; Full time

Job summary

Groove Toyota in Englewood, CO is seeking a Customer Relations Manager to enhance the customer experience and build lasting relationships across the dealership. You will follow up after sales and service, resolve concerns, and collaborate with Sales, Service, and Management to create a seamless customer journey.

The role requires strong communication, problem-solving, and organizational skills, with experience using CRM systems.

Qualifications

• Previous customer service experience required.
• Automotive dealership experience preferred but not required.
• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Comfortable using computers, email, and CRM systems.

Responsibilities

• Build positive relationships with customers throughout their dealership experience.
• Follow up with customers after vehicle purchases and service visits to ensure satisfaction.
• Address customer concerns professionally and work with dealership leadership to resolve issues quickly.
• Monitor customer feedback and identify opportunities to improve the overall customer experience.
• Work closely with the Sales, Service, and Management teams to ensure a seamless customer journey.
• Respond to customer inquiries by phone, email, and text in a timely and professional manner.
• Document customer interactions and maintain accurate records.
• Assist with customer retention initiatives and dealership follow-up programs.
• Help maintain high customer satisfaction scores and online reputation.
• Perform other customer experience and administrative duties as assigned.

Skills

Customer service

Communication

Problem-solving

Organization

CRM systems

Tools

CRM software

Job description

Description

Join Our Team!

Do you enjoy helping people and creating exceptional customer experiences? Are you passionate about building relationships and ensuring every customer leaves satisfied?

We're looking for a professional and customer-focused Customer Relations Manager to join our growing dealership team. This role is responsible for enhancing customer experience, resolving concerns, following up with customers after the sale of a vehicle, and helping us build lasting relationships that drive customer loyalty.

If you're a strong communicator who enjoys problem-solving and making a positive impact, we'd love to meet you!

The pay range for this position is based on experience and qualifications: $50,000 annually

What You'll Do:

• Build positive relationships with customers throughout their dealership experience.
• Follow up with customers after vehicle purchases and service visits to ensure satisfaction.
• Address customer concerns professionally and work with dealership leadership to resolve issues quickly.
• Monitor customer feedback and identify opportunities to improve the overall customer experience.
• Work closely with the Sales, Service, and Management teams to ensure a seamless customer journey.
• Respond to customer inquiries by phone, email, and text in a timely and professional manner.
• Document customer interactions and maintain accurate records.
• Assist with customer retention initiatives and dealership follow-up programs.
• Help maintain high customer satisfaction scores and online reputation.
• Perform other customer experience and administrative duties as assigned.

Requirements

• Previous customer service experience required.
• Automotive dealership experience preferred but not required.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Highly organized with strong attention to detail.
• Comfortable using computers, email, and CRM systems.
• Positive attitude and a professional appearance.
• Ability to multitask in a fast-paced environment.

What We Offer

• Competitive salary of $50,000 per year
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Employee discounts
• Ongoing training and career development
• Opportunities for advancement
• Supportive, team-oriented work environment