Automotive Customer Quality Liaison

Leoni; Troy (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

LEONI, a global automotive supplier, seeks a Customer Quality Resident in Troy, MI to be the first contact for quality problems at customers and sites. You will manage portals, support LEONI's quality strategy, and participate in customer quality meetings.

You will assist in audits, containment actions, and OEM process approvals, coordinating with production plants and the supply chain to resolve issues and drive 8D reporting and corrective actions.

Qualifications

• 5-7 years of experience in a similar position.
• Proven knowledge on Compliant Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, Quality tools and techniques.
• Knowledge on Analysis/Analytical Methods, Presentation skills, 5S, Customer support, customer specific requirements, data analysis, define, measure, analyze, improve and control.
• Experience in automotive industry, harness makers is a plus.
• Assertive communication skills, proactive, decision making and service attitude

Responsibilities

• Maintains internal & external Customer Portal Management
• Supports deployment of LEONI quality strategy based on customer requirements
• Participates in Quality meetings with the customer
• Supports at customer process audits and production process and product approval (ppa) within an OEM account
• Supports at customers in problem solving and follow-up of containment & rework actions
• Supports to organize and follow-up rework/sortings
• Supports Supply Chain in case of logistics complaints by customer e.g. transport, packaging, change of sequencing, etc. and proposes solutions such as substitution (rework)
• Supports model year changes, technical changes and sampling process by OEM customers i.e. organization and follow-up activities
• Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills Omnitracker e.g. Complaints portal of LEONI; i.e. start and final closing of complaints
• Supports the ordering of material for customer repair and own stock
• Organize meetings with LEONI production plants for follow-up with claims

Skills

Complaint Monitoring

Failure analysis

Defect measurement

FMEA

Quality tools

Quality assurance

Data analysis

5S

Customer support

Presentation skills

Analytical methods

Communication

Tools

Omnitracker

Job description

LEONI, a global automotive supplier, seeks a Customer Quality Resident in Troy, MI to be the first contact for quality problems at customers and sites. You will manage portals, support LEONI's quality strategy, and participate in customer quality meetings.

You will assist in audits, containment actions, and OEM process approvals, coordinating with production plants and the supply chain to resolve issues and drive 8D reporting and corrective actions.