Automotive Quality Resident - Customer Escalations

LEONI Wiring Systems U.K. Ltd.; Warren (MI); On-site; USD 80,000 - 105,000; Full time

Job summary

LEONI is a global provider of energy and data management solutions for the automotive industry, with around 95,000 employees in 23 countries. The Customer Quality Resident acts as first contact for quality problems at customers and production sites, handling portals and quality strategy deployments.

Responsibilities include participating in customer quality meetings, supporting audits and PPAs, solving problems with containment and rework actions, and organizing 8D reports and supplier material

Qualifications

• Engineering degree required.
• 5–7 years of experience in a similar position.
• Proficient Spanish.
• Knowledge of Compliance Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, quality tools and techniques.
• Experience in automotive industry; harness makers are a plus.

Responsibilities

• Maintains internal & external Customer Portal Management.
• Supports deployment of LEONI quality strategy based on customer requirements.
• Participates in Quality meetings with the customer.
• Supports at customer process audits and production process and product approval (PPA) within an OEM account.
• Supports at customers in problem solving and follow‑up of containment & rework actions.
• Supports to organize and follow‑up rework/sortings.
• Supports Supply Chain in case of logistics complaints by customer (e.g. transport, packaging, change of sequencing) and proposes solutions such as substitution (rework).
• Supports model year changes, technical changes and sampling process by OEM customers (organization and follow‑up).
• Supports the preparation of 8D Report (root‑cause analysis and actions) and fills Omnitracker; start and final closing of complaints.
• Supports ordering of material for customer repair and own stock.
• Organize meetings with LEONI production plants for follow‑up with claims.

Skills

Spanish language

Quality engineering

Data analysis

Presentation skills

5S

Customer support

FMEA

Education

Engineering degree

Job description

LEONI is a global provider of energy and data management solutions for the automotive industry, with around 95,000 employees in 23 countries. The Customer Quality Resident acts as first contact for quality problems at customers and production sites, handling portals and quality strategy deployments.

Responsibilities include participating in customer quality meetings, supporting audits and PPAs, solving problems with containment and rework actions, and organizing 8D reports and supplier material