Automotive Customer Experience Specialist

Eide Automotive Group; Mandan (ND); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Advanced placement

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Gym membership

Employee pricing

Sundays off

Job summary

Eide Autos in Bismarck, ND is seeking a motivated Customer Service Representative to join our auto dealership team. You will greet customers and serve as the first point of contact for inquiries and service information.

We offer a full-time position with extensive benefits, paid time off, and opportunities for advancement. Training will be provided to help you succeed in a fast-paced environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a busy work environment.
• Knowledge of the automotive industry is not needed; training provided.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Greet and welcome customers in a friendly and professional manner.
• Act as the first point of contact for customer inquiries and concerns.
• Provide information about products and services offered by the dealership's service department.
• Conduct follow-up calls with customers to ensure satisfaction with their service experience.
• Resolve customer complaints or issues with empathy and professionalism.
• Maintain and update customer records in the company database.
• Collaborate with other departments to ensure smooth and efficient customer service processes.
• Meet and exceed sales targets and goals set by the dealership.
• Assist with administrative tasks as needed.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Eide Autos in Bismarck, ND is seeking a motivated Customer Service Representative to join our auto dealership team. You will greet customers and serve as the first point of contact for inquiries and service information.

We offer a full-time position with extensive benefits, paid time off, and opportunities for advancement. Training will be provided to help you succeed in a fast-paced environment.