Automotive Customer Experience Specialist

Automatic Data Processing, Inc.; Jerome (ID); Presencial; USD 18.000 - 22.000; Jornada completa

Descripción de la vacante

Grease Monkey in Jerome, ID is seeking a friendly Customer Service Associate to welcome customers, inform them about services and pricing, and maintain a clean, safe environment.

The role focuses on customer relations, service-writer duties are a plus. You will review service orders, explain performed work, and ensure satisfaction while guiding customers through check-out and feedback submission.

Formación

• Experience managing a retail automotive center or equivalent
• Basic literacy and verbal communication skills
• Ability to learn and implement multiple software platforms

Responsabilidades

• Welcome customers immediately in a professional manner and explain Grease Monkey services and pricing
• Review Service Order Ticket and explain services performed during checkout
• Remind customers to submit feedback and ensure a positive departure experience
• Resolve customer complaints and damage claims

Conocimientos

Customer Service

Business Management

Employee Relations

Verbal Communication

Descripción del empleo

Grease Monkey in Jerome, ID is seeking a friendly Customer Service Associate to welcome customers, inform them about services and pricing, and maintain a clean, safe environment.

The role focuses on customer relations, service-writer duties are a plus. You will review service orders, explain performed work, and ensure satisfaction while guiding customers through check-out and feedback submission.