Customer Service Associate 1510

ADP, Inc.; Jerome (ID); Presencial; USD 18.000 - 22.000; Jornada completa

Descripción de la vacante

Grease Monkey in Jerome, ID is seeking a friendly Customer Service Associate to welcome customers, inform them about services and pricing, and maintain a clean, safe environment.

The role focuses on customer relations, service-writer duties are a plus. You will review service orders, explain performed work, and ensure satisfaction while guiding customers through check-out and feedback submission.

Formación

• Experience managing a retail automotive center or equivalent
• Basic literacy and verbal communication skills
• Ability to learn and implement multiple software platforms

Responsabilidades

• Welcome customers immediately in a professional manner and explain Grease Monkey services and pricing
• Review Service Order Ticket and explain services performed during checkout
• Remind customers to submit feedback and ensure a positive departure experience
• Resolve customer complaints and damage claims

Conocimientos

Customer Service

Business Management

Employee Relations

Verbal Communication

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Associate 1510

Grease Monkey 1510 Full Time Jerome, ID, US

Salary Range: $13.00 To $16.00 Hourly

Grease Monkey is looking for an outgoing, safe, personable and friendly customer service associate with a great work ethic to help the customer and inform them of what we are working on in their vehicle in a fast-paced environment.

• MUST be reliable, and MUST love taking care of customers.
• Service writer is a plus but not necessary. Wage is based on previous experience.

Responsibilities:

• Customer Relations

Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.

• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

Qualifications

• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
• Basic literacy (ready, writing, math skills); Verbal communication skills
• Ability to learn and implement multiple software platforms.
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required

Working Conditions

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.