Automotive Customer Care Representative

Vaden Automotive; Savannah (GA); Vor Ort; USD 29.000 - 34.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation

Employee discounts

Career advancement

Training opportunities

Zusammenfassung

Vaden Automotive in Savannah, GA invites applications for an Automotive Customer Care Center Representative with a background in automotive service, BDC, sales, or customer service. You will drive customer engagement and support a high-performing Service BDC team to deliver exceptional experiences.

Compensation is competitive at $21.00 - $25.00 per hour, with bi-weekly pay. The role offers growth opportunities, comprehensive benefits, and ongoing professional development in a fast-paced

Qualifikationen

• Experience in automotive service, BDC, sales or customer service is required.
• Leadership or team lead experience is preferred.
• Strong sales-driven and customer service mindset.
• Excellent verbal and written communication skills.
• Able to motivate and hold team members accountable.
• Comfortable with performance goals and metrics.
• Strong organization and multitasking in a fast-paced environment.
• Proficient with multiple systems, Microsoft Teams and Outlook.
• Professional, dependable and positive attitude.
• High school diploma or equivalent and valid driver's license.

Aufgaben

• Drive daily performance and productivity of the Service BDC sales team.
• Lead customer outreach, follow-up, and appointment setting by example.
• Coach and motivate team members to meet goals.
• Monitor leads and ensure timely follow-up across channels.
• Convert internet and phone leads into qualified dealership appointments.
• Track appointment activity, show rates, leads and KPIs.
• Identify ways to boost customer engagement and sales results.
• Assist team with difficult conversations and lead follow-up.
• Ensure accurate documentation of customer information in dealership systems.
• Collaborate with sales teams and management for smooth hand-offs.
• Maintain accountability, consistency, and a positive team environment.
• Provide ongoing feedback and support to improve performance.
• Support CCC leadership with special projects and initiatives.

Kenntnisse

Leadership

Sales mindset

Customer service

Communication

Organizational skills

Multitasking

Microsoft Teams

Outlook

Valid driver's license

Ausbildung

High school diploma or equivalent

Tools

MS Teams

Outlook

Jobbeschreibung

Automotive Customer Care Center Representative opportunity at Vaden in Savannah, GA! If you are a motivated and energetic professional with experience in automotive service, BDC, sales, or customer service, we want you to join our fast-paced and results-driven Customer Care team. As a key member of Vaden's team, you will drive customer engagement, lead sales activities, and support a high-performing Service BDC sales team to provide an exceptional customer experience.

With competitive compensation between $21.00 - $25.00 per hour paid bi-weekly, you will have the opportunity to grow your career in a dynamic automotive environment that values teamwork and performance.

Responsibilities

• Drive daily performance and productivity of the Service BDC sales team
• Lead customer outreach, follow-up, and appointment setting by example
• Coach and motivate team members to meet individual and team goals
• Monitor leads and ensure timely, consistent follow-up across phone, email, text, and digital channels
• Convert internet and phone leads into qualified dealership appointments
• Track appointment activity, show rates, lead response, and key performance metrics
• Identify ways to boost customer engagement and sales results
• Assist team members with difficult customer conversations and lead follow-up
• Ensure accurate documentation of customer information in dealership systems
• Collaborate with dealership sales teams and management to ensure smooth customer opportunity hand-offs
• Maintain accountability, consistency, and a positive team environment
• Provide ongoing feedback and support to improve team performance
• Support Customer Care Center (CCC) leadership with special projects and initiatives

Requirements

• Previous automotive service advisor, BDC, sales, parts, or customer service experience is required
• Leadership, coaching, or team lead experience preferred
• Strong sales-driven and customer service mindset
• Excellent verbal and written communication skills
• Ability to motivate and hold team members accountable
• Comfortable working with performance goals and metrics
• Strong organizational and multitasking abilities in a fast-paced environment
• Proficient with multiple systems, Microsoft Teams, and Outlook
• Professional, dependable, and positive attitude
• High school diploma or equivalent
• Valid driver’s license

Benefits

• Competitive pay between $21.00 - $25.00 per hour, paid bi-weekly
• Performance-based earning potential
• Comprehensive Health, Dental, and Vision insurance
• Supplemental insurance coverage including Accident, Disability, Life, Critical Illness, and Cancer Wellness
• 401(k) retirement plan
• Paid vacation and holidaysEmployee discounts on vehicles and services
• Career advancement opportunities
• Excellent training and continuous professional development
• Positive and professional team environment

About Vaden

Vaden is a leading automotive group committed to delivering exceptional customer experiences through innovative service and dedicated teams. Located in Savannah, GA, we foster a positive, inclusive workplace where talents thrive and careers grow. Join us and become part of a company that values leadership, growth, and customer-focused success.

We are an equal-opportunity employer committed to fostering an inclusive workplace where talent thrives.