Automotive Corporate Fixed Ops Trainer

automotiveservicesnetwork; Winter Park (FL); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

401(k) & 401(k) Matching

Employee Assistance Program

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

Paid Time Off After 6 months

Referral Program

Associate Discount Program

Job summary

Holler-Classic Family of Dealerships is seeking a Corporate Fixed Ops Trainer to lead training across fixed operations at our Central Florida locations. The role emphasizes improving service performance, CSI, and staff development within a multi-dealership environment.

You will train staff on processes, warranties, and pricing strategies while coordinating with factory representatives to stay compliant and competitive.

Qualifications

• Five years related experience and/or training; or equivalent combination of education and experience.
• Prior Consulting or Training Experience
• Knowledge in multiple DMS, SLT, and 3rd Party Service/Parts Software Solutions
• Strong knowledge of all Microsoft Office applications
• Strong communication skills

Responsibilities

• Train and refine daily processes to achieve superior hours and dollars per RO, ELR, etc.
• Work in the service drive with service advisors and customers
• Maintain world class CSI
• Maintain high employee satisfaction
• Maintain high-quality service repairs and minimize comebacks
• Hire, train, motivate staff; manage employee relations
• Administer monthly operating budget to attain service targets
• Maintain reporting systems for the service manager and manufacturer
• Ensure compliance with regulations affecting repair operations
• Hold weekly service advisor training sessions
• Handle customer complaints according to dealership guidelines
• Train staff on warranty claim processing and policy applications
• Stay abreast of competitive pricing; develop service pricing recommendations for management
• Serve as liaison with factory representatives

Skills

Fixed Ops knowledge

Strong communication

Valid driver’s license

Tools

DMS software

SLT

Service/Parts software

Job description

Automotive Corporate Fixed Ops Trainer- Holler-Classic Family of Dealerships

Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 17 dealerships serving the Central Florida and Columbia, South Carolina markets, has been proudly family-owned since 1938. Our Buy Smart – Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.

Holler-Classic is adding to our Team resulting in an immediate need for a strong candidate to fill the role of Corporate Fixed Ops Trainer.

The position requires an individual with a knowledge of the fixed operations portion of an automotive dealership and must have strong customer service, employee engagement, and automotive service skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Train and refine daily process to achieve superior hours and $ per RO, ELR, etc.
• Work in & on the service drive with service advisors & customers
• Maintain world class CSI
• Maintain high employee satisfaction
• Maintain high-quality service repairs and minimizes comebacks
• Hire, train, motivate service advisors, technicians, and staff; manage employee relations
• Administer monthly operating budget to attain sales, gross and net income targets for the service department.
• Maintain and utilize reporting systems required by service manager and the manufacturer.
• Stay abreast of, and comply with federal, state, and local regulations that affect repair operations, such as State rules and regulations, hazardous waste disposal, OSHA Right-to-Know, etc.
• Ensure compliance with manufacturer warranty and policy procedures.
• Hold weekly service advisor training sessions to review progress discuss issues maintain high morale.
• Handle customer complaints immediately and according to dealership's guidelines.
• Train staff on best practices for administering warranty claims, reviewing warranty policy adjustments, understanding and applying warranty guidelines, ensuring correct processing of claims, and communicates warranty information to associates.
• Stay abreast of competitive market pricing; develop dealership service pricing plan recommendations for General Management.
• Serves as liaison with factory representatives

Minimum Qualifications:

• Five Years related experience and/or training; or equivalent combination of education and experience
• Prior Consulting or Training Experience
• Knowledge in multiple DMS, SLT, and 3rd Party Service/Parts Software Solutions
• Strong knowledge of all Microsoft Office applications
• Strong communication skills
• Valid driver’s license with acceptable driving record
• Pass background screening requirement
• Reliable transportation

Benefits:

• 401(k) & 401(k) Matching
• Employee Assistance Program
• Health Insurance
• Dental Insurance
• Vison Insurance
• Life Insurance
• Flexible Spending Account
• Paid Time Off After 6 months
• Referral Program
• Associate Discount Program

Job Type:

• Full-Time

Schedule:

• Ability to work a flexible schedule
• This is an exempt position.

Pay:

• Salary $80,000-$125,000 yearly based on experience

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf