Automotive Corporate Fixed Ops Trainer

Hollerhyundai; Winter Park (FL); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

401(k) Matching

Flexible Spending Account

Paid Time Off

Referral Program

Associate Discount

Employee Assistance Program

Job summary

Holler-Classic Family of Dealerships seeks an Automotive Corporate Fixed Ops Trainer to lead the service department training across our Central Florida locations. The role focuses on improving hours per RO, ELR, and customer satisfaction while working with service advisors and customers on the drive.

The successful candidate will have at least five years of related experience, consulting or training background, proficiency with DMS/SLT and service software, strong MS Office skills, and a valid

Qualifications

• 5+ years related experience and/or training, or equivalent combination of education and experience.
• Prior Consulting or Training Experience
• Knowledge in multiple DMS, SLT, and 3rd Party Service/Parts Software Solutions
• Strong knowledge of all Microsoft Office applications
• Valid driver’s license with acceptable driving record
• Pass background screening requirement
• Reliable transportation
• 401(k) & 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account
• Paid Time Off After 6 months
• Referral Program
• Associate Discount Program

Responsibilities

• Train and refine daily process to achieve superior hours and $ per RO, ELR, etc.
• Work in & on the service drive with service advisors & customers
• Maintain high employee satisfaction
• Maintain high-quality service repairs and minimizes comebacks
• Hire, train, motivate service advisors, technicians, and staff; manage employee relations
• Administer monthly operating budget to attain sales, gross and net income targets for the service department.
• Maintain and utilize reporting systems required by service manager and the manufacturer.
• Stay abreast of, and comply with federal, state, and local regulations that affect repair operations, such as State rules and regulations, hazardous waste disposal, OSHA Right-to-Know, etc.
• Ensure compliance with manufacturer warranty and policy procedures.
• Hold weekly service advisor training sessions to review progress discuss issues maintain high morale.
• Handle customer complaints immediately and according to dealership's guidelines.
• Train staff on best practices for administering warranty claims, reviewing warranty policy adjustments, understanding and applying warranty guidelines, ensuring correct processing of claims, and communicates warranty information to associates.
• Stay abreast of competitive market pricing; develop dealership service pricing plan recommendations for General Management.
• Serves as liaison with factory representatives

Skills

Training experience

Customer service

Employee engagement

MS Office

Driving license

Education

Work experience / training equivalence

Tools

DMS/SLT/Service software

SLT

3rd-Party Service Software

Parts Software

Job description

Career Opportunities with Holler Classic Corporate Office

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

Automotive Corporate Fixed Ops Trainer- Holler-Classic Family of Dealerships

Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 17 dealerships serving the Central Florida and Columbia, South Carolina markets, has been proudly family-owned since 1938. Our Buy Smart – Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.

Holler-Classic is adding to our Team resulting in an immediate need for a strong candidate to fill the role of Corporate Fixed Ops Trainer.

The position requires an individual with a knowledge of the fixed operations portion of an automotive dealership and must have strong customer service, employee engagement, and automotive service skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Train and refine daily process to achieve superior hours and $ per RO, ELR, etc.
• Work in & on the service drive with service advisors & customers
• Maintain high employee satisfaction
• Maintain high-quality service repairs and minimizes comebacks
• Hire, train, motivate service advisors, technicians, and staff; manage employee relations
• Administer monthly operating budget to attain sales, gross and net income targets for the service department.
• Maintain and utilize reporting systems required by service manager and the manufacturer.
• Stay abreast of, and comply with federal, state, and local regulations that affect repair operations, such as State rules and regulations, hazardous waste disposal, OSHA Right-to-Know, etc.
• Ensure compliance with manufacturer warranty and policy procedures.
• Hold weekly service advisor training sessions to review progress discuss issues maintain high morale.
• Handle customer complaints immediately and according to dealership's guidelines.
• Train staff on best practices for administering warranty claims, reviewing warranty policy adjustments, understanding and applying warranty guidelines, ensuring correct processing of claims, and communicates warranty information to associates.
• Stay abreast of competitive market pricing; develop dealership service pricing plan recommendations for General Management.
• Serves as liaison with factory representatives

Minimum Qualifications:

• Five Years related experience and/or training; or equivalent combination of education and experience
• Prior Consulting or Training Experience
• Knowledge in multiple DMS, SLT, and 3 rd Party Service/Parts Software Solutions
• Strong knowledge of all Microsoft Office applications
• Valid driver’s license with acceptable driving record
• Pass background screening requirement
• Reliable transportation
• 401(k) & 401(k) Matching
• Employee Assistance Program
• Health Insurance
• Vison Insurance
• Life Insurance
• Flexible Spending Account
• Paid Time Off After 6 months
• Referral Program
• Associate Discount Program

Job Type:

• Full-Time

Schedule:

• Ability to work a flexible schedule
• This is an exempt position.

Pay:

• Salary $80,000-$125,000 yearly based on experience

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf