Customer Service Representative

Holler-Classic; Town of Florida, Northern (NY, KY); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

401(k) & 401(k) Matching

Employee Assistance Program

Health Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

Paid Time Off After 6 months

Referral Program

Associate Discount Program

Job summary

Holler-Classic Family Collection of Dealerships is seeking a Customer Service Representative to handle inbound calls, schedule service appointments, and support the service team. The role emphasizes clear communication, accuracy, and a client-first approach.

Candidates must be able to work a flexible schedule including evenings and weekends. Prior experience with car dealerships is a plus, and bilingual English/Spanish is beneficial.

Qualifications

• Excellent oral and written communication skills.
• Strong computer skills and ability to manage multiple applications.
• Flexible schedule including evenings, weekends and holidays; reliable transportation.

Responsibilities

• Answer all inbound calls promptly, professionally, and schedule appointments.
• Check recalls and parts availability on calls; refer customers to service history.
• Collect customer data before arrival and verify service history.
• Maintain knowledge of products and services.
• Make outbound calls for reminders, recalls, and recommendations.
• Follow company policies and procedures; provide courteous service.
• Support other duties as assigned.

Skills

Communication

Computers

Organization

Professionalism

Learning

Flexible schedule

Reliable transportation

Driver's license

Background check

Bilingual English/Spanish (bonus)

Job description

Note: Part-time Associates must be available to work nights and weekends if scheduled.

The Holler and Classic Family Collection of Dealerships participates in E-Verify to confirm employment eligibility for each new associate. For more information, please view the following PDFs:E-Verify Poster (English and Spanish) ,Right Work Poster (English and Spanish) . Holler and Classic Family Collection of Dealerships is an Equal Opportunity Employer. For more information, please click on the following PDF:EEO .

Customer Service Representative- Holler Classic Family of Dealerships

Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 17 dealerships serving the Central Florida and Columbia, South Carolina markets, has been proudly family-owned since 1938. Our Buy Smart – Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.

Holler and Classic Family Collection of Dealerships is adding to our Team resulting in an immediate need for a strong candidate to fill a position in our Business Development Center.

The ideal candidate will be a self-starter with great communication and customer service skills. They must be able to engage the customer on the phone and speak clearly and concisely. Must be detailed oriented and is responsible for answering all inbound calls and booking appointments based on maintenance schedule or issues per individual brand’s requirements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following:

• Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly
• Check for recalls and parts availability on every call
• Responsible for obtaining customer data prior to arrival as well as refer to each customer’s service history to see if they have missed a service
• Maintaining comprehensive and up to date knowledge of products
• Make outbound calls for service reminders, safety recalls, and other recommendations.
• Follows all company policies and procedures
• Provide exceptional customer service by treating guests with courtesy and respect.
• Other duties may be assigned.

Minimum Qualifications:

• Excellent oral and written communication skills
• Strong computer skills, with the ability to manage multiple applications at once
• Strong organizational and multi-tasking skills
• Professional demeanor and appearance
• Ability to learn and operate various computer programs.
• Ability to work a flexible schedule including evenings, weekends and holidays
• Reliable Transportation
• Valid driver’s license with acceptable driving record
• Acceptable background and drug screening
• Being bilingual (English/Spanish) is a plus, not a requirement

Supervisory Responsibilities:

• None

Job Type:

• Full-Time

Pay

• Starting at $15.00/hr
• Monthly Bonus

Full Time Benefits:

• 401(k) & 401(k) Matching
• Employee Assistance Program
• Health Insurance
• Vison Insurance
• Life Insurance
• Flexible Spending Account
• Paid Time Off After 6 months
• Referral Program
• Associate Discount Program

Schedule:

• Ability to work a flexible schedule

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process. https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf