Automotive Collision Estimator

Bumpers Etc. Auto Body & Collision; Pennsylvania; On-site; USD 60,000 - 90,000; Full time

Job summary

Bumpers Etc. Auto Body & Collision in Lancaster County, PA is seeking an Automotive Collision Estimator to inspect damaged vehicles, document defects, and prepare detailed repair estimates using CCC/Mitchell/Audatex software.

You will explain repair plans and timelines to customers, coordinate with insurance providers, and work closely with technicians to ensure accurate, safe repairs while maintaining thorough records and delivering excellent service.

Qualifications

• Experience in automotive collision estimating, including vehicle damage assessment and preparation of detailed repair estimates.
• Proficiency with collision estimating software (e.g., CCC, Mitchell, Audatex) and familiarity with insurance claim processes.
• Strong customer service, communication, and interpersonal skills for working with customers, insurance representatives, and internal teams.
• Solid understanding of auto body repair methods, parts, labor operations, and safety standards within the collision industry.
• Ability to interpret repair manuals, OEM procedures, and industry guidelines to support accurate and safe repair planning.
• Attention to detail, strong organizational skills, and the ability to manage multiple estimates and jobs simultaneously.
• Basic computer skills, including use of email, spreadsheets, and digital documentation tools.
• Previous experience in an auto body or collision repair environment is preferred; I-CAR or related certifications are a plus.
• Valid driver’s license with a clean driving record and ability to operate a variety of vehicles on-site.
• Commitment to maintaining a professional, inclusive, and respectful work environment.

Responsibilities

• Inspect vehicles with collision damage and document visible and hidden damage.
• Prepare accurate repair estimates using industry-standard estimating software.
• Explain repair plans, timelines, and costs to customers.
• Coordinate with insurance providers to ensure claims are processed correctly.
• Work with technicians to confirm repair details and maintain records.
• Contribute to a positive customer experience through professional communication.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Auto body estimation knowledge

Multi-tasking

Education

I-CAR certification

Tools

CCC Estimating

Mitchell Estimating

Audatex

Job description

Company Description

Bumpers Etc. Auto Body & Collision has served the Lancaster County region since 2007 with a strong focus on excellence in auto body and collision repair. The team prioritizes safety in every repair and acts as an advocate for customers throughout the insurance claims process. Known for outstanding customer service and craftsmanship, the company continually invests in current industry standards, training, and products. In addition to collision repair, Bumpers Etc. offers paint correction detailing, ceramic coatings, alloy wheel repairs, and spray-on bedliner services. As a 5-star rated company, Bumpers Etc. maintains a culture grounded in passion, quality, and customer-first service.

Role Description

The Automotive Collision Estimator is a full-time, on-site role based in Lancaster County, PA. This role is responsible for inspecting vehicles with collision damage, documenting visible and hidden damage, and preparing accurate repair estimates using industry-standard estimating software. The estimator will communicate directly with customers to explain repair plans, timelines, and costs, while also coordinating with insurance providers to ensure claims are processed efficiently and correctly. Daily responsibilities include working closely with technicians to confirm repair details, updating estimates as needed, and maintaining detailed records for each job. The role also involves contributing to a positive customer experience by providing clear, professional communication and supporting the company’s safety and quality standards.

Qualifications

• Experience in automotive collision estimating, including vehicle damage assessment and preparation of detailed repair estimates.
• Proficiency with collision estimating software (e.g., CCC, Mitchell, Audatex) and familiarity with insurance claim processes.
• Strong customer service, communication, and interpersonal skills for working with customers, insurance representatives, and internal teams.
• Solid understanding of auto body repair methods, parts, labor operations, and safety standards within the collision industry.
• Ability to interpret repair manuals, OEM procedures, and industry guidelines to support accurate and safe repair planning.
• Attention to detail, strong organizational skills, and the ability to manage multiple estimates and jobs simultaneously.
• Basic computer skills, including use of email, spreadsheets, and digital documentation tools.
• Previous experience in an auto body or collision repair environment is preferred; I-CAR or related certifications are a plus.
• Valid driver’s license with a clean driving record and ability to operate a variety of vehicles on-site.
• Commitment to maintaining a professional, inclusive, and respectful work environment.