Collections/Account Representative

Fred Martin Superstore; Barberton, Northern (OH, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan + Match

Paid Time Off

Paid Vacation (3 weeks)

Job summary

World Financial Services is seeking a Customer Account Specialist to help customers achieve vehicle ownership by managing a dedicated portfolio of accounts with personalized attention.

You will contact customers to determine pay ability, negotiate payment plans, and maintain strong client relations while supporting the office team in a fast-paced environment.

Qualifications

• Debt Collection experience preferred, especially in auto lending, but training will be provided.
• Must have strong customer service and communication skills.
• Able to handle multiple tasks and stay organized.
• Woster organization and teamwork while meeting personal goals.
• Must pass drug screen and background check.

Responsibilities

• Manage a portfolio of accounts and minimize risk by focusing on collections of automotive loans/leases.
• Contact customers by phone and mail to determine ability to pay and resolve delinquency.
• Maintain good customer relations while collecting on delinquent balances and negotiating solutions.
• Offer solutions based on individual needs with agreed payment dates and amounts.
• Support loss control activities including collections, insurance, and repossessions.
• Investigate to locate customers or collateral using databases and records.
• Interact with clients per state and company guidelines in a fast-paced setting.
• Accurately document each contact and activity.
• Aim to exceed company targets for non-renewals.
• Assist other team members to support office needs.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Team mentality

Valid Driver's License

Background check

Job description

World Financial Servicesis hiring a customer account specialist.

As a Customer Account Specialist, you will be integral in helping our customers achieve ownership of their Vehicles by providing individualized attention in managing a dedicated portfolio of customers.

Responsibilities

• Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans/leases
• Contact customers by phone and mail to determine intent to pay and ability to resolve delinquency
• Maintain good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and company
• Aid customers by offering solutions based on individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts
• Manage loss control activities such as collections, insurance, and repossessions
• Perform investigative activities to evaluate and determine the whereabouts of customers and/or collateral through database searches and system records
• Interact with clients in accordance with state and company guidelines while working in a fast-paced environment
• Accurately document each contact
• Meet or exceed the Company percentage for non Renewal’s
• Additionally, Customer Account Managers help support the overall needs of the Office by assisting other team members.

Qualifications

• Debt Collection Experience ( especially in Buy Here Pay Here, RENT TO OWN, or Cash Advance ) Preferred, but will train the right individual.
• Must have strong Customer service and communication skills
• Able to handle multiple tasks.
• Strong organizational skills.
• Team mentality, while at the same time striving to meet individual goals
• Valid Driver's License
• Ability to pass a drug screen and background check

Compensation

Hourly rate + Commissioned Bonus

What We Offer

• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• 401K Plan + Match
• Generous Paid Time Off
• Up to 3 Weeks Paid Vacation
• Growth Opportunities
• Promote From Within
• Paid Training
• Employee Vehicle Purchase Plans
• Family Owned and Operated
• Long-Term Job Security
• Health and Wellness
• Discounts on Products and Services
• Cell Phone Discounts
• Fitness Membership Discounts
• Bonus Opportunitiesfor all employees up to $3,250

Our top priority is our customers. If you think you have what it takes to provide top-notch customer service, we want to talk with you!

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state or local laws.