Automotive Client Experience Specialist

Patrick Motors Inc.; Shrewsbury (MA); On-site; USD 55,000 - 60,000; Full time

Job summary

Patrick Motor Group in Shrewsbury, MA is seeking a Client Care Specialist (Subaru) to serve as a liaison between customers and the sales team, providing product information and outstanding service before, during, and after the sale.

Responsibilities include explaining vehicle features, supporting the Sales Consultant, collecting technical information, and ensuring post-delivery follow-up to maximize loyalty. Salary ranges from $55,000 to $60,000 annually for a full-time on-site role.

Qualifications

• High school diploma or equivalent.
• Preferred prior experience in sales.
• Strong negotiation and persuasion abilities.
• Familiarity with automotive industry.
• Knowledge of vehicle features and specifications.
• Valid driver’s license.
• A customer-centric approach and a passion for the automotive industry.
• Computer and communication skills must be at an intermediate level.
• Employee must have attention to detail.
• Employee must be able to read, write, understand and speak English.

Responsibilities

• Provide an outstanding customer experience in each customer interaction that drives loyalty to the retailer.
• Provide and offer comprehensive product information throughout the sales process to customers.
• Support the Sales Consultant with customer questions regarding product features and benefits.
• Locate and collect technical information and make it available as a resource for the entire retailer staff.
• Be able to meet and greet and interact with customers effectively.
• Fully explain vehicle’s features, applications, and benefits.
• Provide a comprehensive and detailed vehicle delivery explaining all manuals, brochures, and literature.
• Engage customers to return to the retailer for a follow-up delivery and perform a customer focused explanation of sophisticated systems for customer understanding and satisfaction.
• Follow up with customers after the sale and all deliveries to ensure the customer is satisfied to positively impact customer loyalty.
• Strong computer and phone skills.
• Acquire and maintain knowledge on the store’s brand of vehicles and technology.
• Support the Mission, Vision and Core values of the company.
• May be required to perform basic clerical duties, such as faxing office notes and photocopying.
• Study and understand competitors and our brand’s advantages over each.
• Achieve customer satisfaction targets as assigned by management.
• Assist sales staff answering incoming calls when needed.
• Uphold high ethical standards and maintain a professional appearance at all times.

Skills

Strong negotiation

Automotive industry knowledge

Vehicle features knowledge

Customer-centric

English communication

Computer skills

Attention to detail

Verbal & written communication

Valid driver’s license

Education

High school diploma or equivalent

Job description

Patrick Motor Group in Shrewsbury, MA is seeking a Client Care Specialist (Subaru) to serve as a liaison between customers and the sales team, providing product information and outstanding service before, during, and after the sale.

Responsibilities include explaining vehicle features, supporting the Sales Consultant, collecting technical information, and ensuring post-delivery follow-up to maximize loyalty. Salary ranges from $55,000 to $60,000 annually for a full-time on-site role.