Automotive Sales Customer care Rep

Haddad GMC; Pittsfield (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Career growth opportunities

Job summary

Haddad Subaru in Pittsfield, MA seeks a customer-focused Automotive Sales Customer Care Representative to assist with inquiries and support the sales team for a smooth car-buying experience.

You will respond to inquiries, provide vehicle and financing details, and help schedule test drives while maintaining accurate CRM records.

Qualifications

• Must have high school diploma or equivalent.
• Experience in customer service or sales preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficient with computers and CRM software.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person visits.
• Provide information about vehicle inventory, pricing, and financing options.
• Coordinate test drives and appointments between customers and sales personnel.
• Maintain accurate customer records in CRM system.
• Assist in resolving customer concerns and escalate issues when necessary.
• Support the sales team to achieve monthly sales goals and improve customer satisfaction.
• Follow up with customers post-sale to ensure continued satisfaction and encourage repeat business.

Skills

Customer service

Sales

Communication

Multitasking

CRM software

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

CRM software

Job description

Haddad Subaru is seeking an enthusiastic and customer-focused Automotive Sales Customer Care Representative to join our team in Pittsfield, MA. In this role, you will be the primary point of contact for our customers, assisting with inquiries, providing exceptional service, and supporting the sales team to ensure a smooth and positive car buying experience.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person visits
• Provide detailed information about vehicle inventory, pricing, and financing options
• Coordinate test drives and appointments between customers and sales personnel
• Maintain accurate and up-to-date customer records in our CRM system
• Assist in resolving customer concerns and escalating issues when necessary
• Support the sales team to achieve monthly sales goals and enhance customer satisfaction
• Follow up with customers post-sale to ensure continued satisfaction and encourage repeat business

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Experience in customer service or sales, preferably in the automotive industry
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient with computers and CRM software
• Positive attitude with a passion for helping customers and working as part of a team

Benefits

• Competitive pay of $15.00 - $20.00 per hour, paid weekly
• Opportunities for career growth and development within Haddad Subaru