Automotive Claims Team Leader & Performance Coach

Jobtailor; Connecticut; On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor in the United States is seeking a Claims Supervisor to lead a team responsible for automotive claims handling and performance monitoring. The role emphasizes coaching, staff development, and ensuring high customer service quality.

The ideal candidate has 1–3 years of supervisory experience, strong organizational and communication skills, and a CPCU certification is preferred.

Qualifications

• Bachelor's Equivalent combination of education and experience is required.
• 4-6 years of Automotive Claims handling preferred.
• 1-3 years of Supervisory experience required.
• Advanced organizational, planning and delegation skills are essential.
• Advanced oral and written communication skills.
• Strong interpersonal skills are essential.
• Ability to effectively lead change is required.
• Chartered Property Casualty Underwriter certification is preferred.

Responsibilities

• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance.
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings with unit management to communicate goals with direct reports and reinforce/monitor behavior.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support the organization's goals.

Skills

Automotive Claims Handling

Supervisory

Organizational Skills

Communication Skills

Interpersonal Skills

Change Management

Education

Bachelor's Equivalent combination of education and experience

Chartered Property Casualty Underwriter

Job description

Jobtailor in the United States is seeking a Claims Supervisor to lead a team responsible for automotive claims handling and performance monitoring. The role emphasizes coaching, staff development, and ensuring high customer service quality.

The ideal candidate has 1–3 years of supervisory experience, strong organizational and communication skills, and a CPCU certification is preferred.