Automotive Claims Specialist, Arbitrator II (Manheim)

Cox Communications; Manheim (PA); On-site; USD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking an Automotive Claims Specialist II to enhance customer satisfaction in vehicle operations. In this role, you will resolve customer concerns by researching claims, assessing repair costs, and negotiating solutions. You will collaborate with various teams to ensure compliance and facilitate vehicle returns. With a strong focus on accuracy and detail, you will play a crucial part in maintaining high standards in claims management. Join a forward-thinking organization that values professional development and offers comprehensive benefits, including healthcare and retirement plans.

Benefits

Competitive salary and bonus plans

Comprehensive healthcare coverage

401(k) retirement plans with company match

Professional development opportunities

Inclusive parental leave policies

Employee discounts

Paid time off and holidays

Qualifications

• 3 years of experience in claims management or conflict resolution.
• Ability to adapt in a changing environment.

Responsibilities

• Review customer claims for compliance with policies.
• Investigate complex cases including fraud and mechanical claims.
• Negotiate repairs and pricing for resolution.

Skills

Claims Management

Investigation Skills

Conflict Resolution

Organizational Skills

Time Management

Education

High School Diploma/GED

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Arbitrator II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

It takes a special kind of talent and attention to detail to find solutions that are fair to everyone. That’s how you can make an impact here at Cox.

We’re hiring an Automotive Claims Specialist II to join our vehicle operations team at Cox Automotive. In this role, you’ll be at the forefront of resolving customer concerns in the fast-paced world of vehicle purchases. You’ll research claims, assess repair costs, and skillfully negotiate adjustments.

What’s In It for You?

Here’s a sneak peek at the benefits you could experience as a Cox employee:

• Competitive salary and bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies, and accommodating work schedules.
• Comprehensive healthcare coverage from day one, with multiple options for individuals and families.
• Generous 401(k) retirement plans with a company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, fertility coverage, and adoption assistance.
• Additional perks like pet insurance, employee discounts, and more.

Check out all our benefits.

What You’ll Do

You’ll navigate buyer-seller interactions, collaborating with internal teams and external partners to orchestrate vehicle returns for inspections. More details include:

• Review customer claims to verify compliance with Manheim's policies and guidelines.
• Investigate complex cases with less frequent involvement from senior staff, including fraud, mechanical, structural, or history claims.
• Interface with all departments involved in complaints, including during fact-finding and investigation phases.
• Use resources to investigate, document, and communicate to move cases toward resolution.
• Use financial approval authority levels to resolve cases.
• Evaluate claims by obtaining, comparing, and validating information.
• Communicate for resolution via phone, email, and in person.
• Mediates disputes and negotiates repairs/pricing to reach mutually acceptable solutions.
• Maintain accurate files and documentation for arbitration cases.
• Engage with supervisors to determine if escalation is needed.
• Perform other duties as assigned.

Who You Are

You value accuracy and have a keen eye for detail. Additional qualifications include:

Minimum:

• High school diploma/GED and 3 years of experience in claims management, investigation, or conflict resolution, or equivalent education and experience.
• Ability to adapt in a changing environment.
• Strong organizational and time management skills.

Preferred:

• 3+ years of automotive, mechanical, or body shop experience.

Kick your career into high gear. Join Cox today.

YDGCOX

Drug Testing

Pre-employment drug test required. Cox Automotive does not test for marijuana but maintains a drug-free workplace. Possession or influence of illegal drugs during work hours or on company property is prohibited.

Benefits

Employees receive at least 16 hours of paid time off monthly and 7 paid holidays. Additional leave options include bereavement, voting, jury duty, volunteer, military, and parental leave.

About Us

Cox Automotive is transforming the automotive industry through technology and stellar experiences. Employees work on brands like Autotrader, Kelley Blue Book, vAuto, and Manheim, enjoying a people-centered culture. Benefits include health insurance, retirement plans, and paid time off. Cox is an Equal Employment Opportunity employer, providing accommodations for applicants with disabilities, and requires current work authorization in the U.S.