Automotive Claims Representative

Welling Young, LLC; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Welling Young, LLC in Dallas is seeking an experienced Auto Physical Damage claims adjuster to manage first-party auto damage claims from notice through settlement and payment. The role emphasizes quality claim handling and compliance with regulations.

Responsibilities include direct claims handling, customer service, prompt investigations, and coordinating resources such as subrogation and risk management while interviewing witnesses as needed.

Qualifications

• 2-3+ years of Auto Physical Damage claims experience.
• Commercial auto experience preferred but not required.
• Strong customer service skills for internal and external customers.

Responsibilities

• Directly handle assigned claims.
• Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on policy information.
• Directly investigate each claim through prompt contact with appropriate parties to determine the extent of damages and contribution potential.
• Identify, select, and direct resources for activities such as subrogation, risk management, and investigators.
• Interview witnesses and take necessary statements, as appropriate.

Skills

Customer service

Policy knowledge

Investigation

Claims handling

Communication

Job description

Welling Young, LLC has partnered with an industry claims service leader, providing custom tailored Internal Claims Org. This Dallas based, national program is fast paced and growing. This position handles 1st party Damages to Auto Dealer’s Inventory and other first party auto damage claims. As the adjuster in this role, you will handle the claim from the first notice of loss through resolution/settlement and the payment process. Quality claim handling is expected throughout the life cycle of the claim while maintaining compliance with internal and external quality standards and state specific regulations.

Responsibilities

• Directly handle assigned claims.
• Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Directly investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, law enforcement agencies, witnesses, agents, and technical experts to determine the extent of damages, and contribution potential.
• Actively engage in the identification, selection, and direction of appropriate resources for specific activities required to effectively evaluate claims, such as subrogation, risk management, and fire or fraud investigators, and other experts.
• Interview witnesses, and take necessary statements, as appropriate.

Requirements

• 2-3+ plus years of Auto Physical Damage claims experience.
• Commercial auto experience preferred but not required.
• Ability to provide a high level of customer service to both internal and external customers.