Automotive Business Development Coordinator

JOE COOPER CDJR OF YUKON LLC; Yukon (OK); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401(k)

Paid time off

Paid holidays

Employee discounts

Job summary

Joe Cooper CDJR of Yukon in Yukon, OK is seeking an Automotive Business Development Coordinator to support the sales team by handling customer inquiries, scheduling appointments, and maintaining CRM records.

The role emphasizes excellent communication, organization, and teamwork in a fast-paced dealership environment. Automotive experience is a plus but not required; prior customer service or call-center background is valued.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational abilities with attention to detail.
• Experience with CRM systems and basic computer use.
• Ability to multitask in a fast-paced dealership environment.

Responsibilities

• Respond promptly to inbound calls, emails, texts, and internet inquiries.
• Follow up with prospects and schedule dealership appointments.
• Maintain accurate customer records in the CRM system.
• Collaborate with sales staff to deliver a seamless customer experience.
• Meet targets for contacts, appointments scheduled, and showings.

Skills

Customer service

CRM software

Communication skills

Organizational skills

Outbound calling

Multitasking

Teamwork

Tools

CRM software

Microsoft Office

Job description

Automotive Business Development CoordinatorJoe Cooper CDJR of Yukon, 12800 NW 10th Street, Yukon, OK 73099Joe Cooper CDJR of Yukon is seeking an Automotive Business Development Coordinator (BDC) to assist the sales staff establish customer appointments.Are you a people person who enjoys communicating with customers, building relationships, and helping others? We are looking for a motivated, organized, and customer-focused individual to join our dealership's Business Development Center. As an Automotive Business Development Coordinator, you will be responsible for responding to customer inquiries, following up with prospective customers, scheduling dealership appointments, and helping our sales team create an exceptional customer experience. Automotive experience is helpful but not required. We welcome candidates with backgrounds in customer service, call centers, retail sales, hospitality, appointment scheduling, and administrative support.Respond promptly and professionally to inbound customer calls, internet leads, emails, and text messages.Contact prospective customers to answer questions and schedule dealership appointments.Follow up with customers who have expressed interest in purchasing a new or pre-owned vehicle.Maintain accurate customer information and communication records in the dealership's Customer Relationship Management (CRM) system.Confirm scheduled appointments and follow up with customers to encourage attendance.Work closely with sales managers and sales consultants to provide a seamless customer experience.Meet established goals for customer contacts, appointments scheduled, and appointments shown.Deliver friendly, professional, and consistent customer service.Excellent verbal and written communication skills.Friendly, positive, and professional telephone manner.Strong organizational skills and attention to detail.Comfortable making outbound calls and communicating through text and email.Basic computer skills and ability to learn CRM software.Self-motivated with the ability to work independently and as part of a team.Ability to multitask in a fast-paced dealership environment.Previous experience in customer service, call centers, appointment setting, or sales preferred.Automotive dealership experience is a plus but not required.Additional InformationBenefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee DiscountsCooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.