Service BDC Pro: Lead Gen & Appointment Setter

Napleton Automotive Group; Town of Brookfield (WI); Vor Ort; USD 36.000 - 46.000; Vollzeit

Benefits dieser Stelle

Top compensation plans!

Family Owned and Operated - 90+ years

Medical, Dental, Vision Insurance, 401

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and+

Fantastic Growth Opportunities

Zusammenfassung

Napleton Automotive Group in Brookfield, WI seeks a results-oriented BDC Representative to handle internet inquiries and phone leads, generating appointments for the dealership sales and service teams.

You will maintain a proactive follow-up strategy, demonstrate product knowledge, and contribute to customer satisfaction and growth at Napleton's Toyota of Brookfield in a fast-paced, growing environment.

Qualifikationen

• Excellent computer skills required.
• Knowledgeable to call center environment.
• Automotive experience helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Aufgaben

• Handle incoming and outgoing phone calls and emails.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Answer customer internet inquiries by both email and phone.
• Schedule sales appointments and reschedule no show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing and potential customers to generate leads and close sales.
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
• Follow up in a manner that results in the customer visiting the dealership.
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction

Kenntnisse

Phone handling

Email handling

Lead follow-up

Appointment setting

Customer communication

CRM usage

Computer proficiency

Persuasive selling

Tools

CRM software

Jobbeschreibung

Napleton Automotive Group in Brookfield, WI seeks a results-oriented BDC Representative to handle internet inquiries and phone leads, generating appointments for the dealership sales and service teams.

You will maintain a proactive follow-up strategy, demonstrate product knowledge, and contribute to customer satisfaction and growth at Napleton's Toyota of Brookfield in a fast-paced, growing environment.