Automotive BDC Representative — Inbound Leads & Appointments

CarGuys Inc.; Alhambra (CA); Remote; USD 80,000 - 98,000; Full time

Benefits offered by this job

High earning potential

Competitive base pay

Commission and bonuses

CRM training

Job summary

CarGuys Inc. connects BDC representatives, internet sales coordinators, and customer service representatives with top automotive dealerships across the U.S. and Canada. This role involves handling inbound leads, phone calls, and follow-ups to schedule appointments and drive showroom traffic.

We offer base pay plus commissions and bonuses, with opportunities for advancement within high-volume dealership environments. Training in CRM systems and sales processes is provided.

Qualifications

• Experience in automotive BDC, call center, customer service, or sales preferred.
• Strong communication and phone skills.
• Ability to manage high call volume and internet leads.
• Basic computer and CRM skills.
• Customer-focused and goal-driven mindset.

Responsibilities

• Handle inbound calls, internet leads, and customer inquiries.
• Schedule sales and service appointments.
• Follow up with customers via phone, email, and text.
• Manage leads and communication within CRM systems.
• Confirm appointments and maintain consistent follow-up.
• Support dealership sales teams and increase showroom traffic.
• Meet daily and monthly appointment and performance goals.

Skills

Customer service

Communication skills

Phone handling

Lead management

Appointment setting

CRM systems

Tools

CRM software

Job description

CarGuys Inc. connects BDC representatives, internet sales coordinators, and customer service representatives with top automotive dealerships across the U.S. and Canada. This role involves handling inbound leads, phone calls, and follow-ups to schedule appointments and drive showroom traffic.

We offer base pay plus commissions and bonuses, with opportunities for advancement within high-volume dealership environments. Training in CRM systems and sales processes is provided.