Automotive BDC Associate | Bilingual Lead Converter

Fred Martin Superstore; Barberton (OH); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) with company match

Paid time off and vacation

Five-day work week

Paid training

Job summary

Fred Martin Superstore in Ohio is seeking an Automotive Sales BDC Associate to connect with customers via phone, text, email, and chat, turning internet leads into showroom appointments and supporting the sales team to create opportunities. Bilingual Spanish is encouraged and valued.

This role offers competitive base pay with potential monthly commission and opportunities for career growth within a family-owned dealership.

Qualifications

• Automotive BDC or sales experience is a plus.
• Customer service or call center experience is a plus.
• Comfortable making and receiving a high volume of phone calls.
• Strong communication and follow-up skills.
• Self-motivated, competitive, and results-driven.

Responsibilities

• Respond quickly and professionally to internet leads and customer inquiries.
• Contact customers by phone, text, email, and chat.
• Ask questions to understand customer needs and buying plans.
• Build rapport and create strong customer relationships.
• Set and confirm showroom appointments.
• Follow up with leads and previous customers.
• Maintain accurate notes and follow-up tasks in the CRM.
• Assist with overflow calls and general dealership inquiries.
• Work closely with the sales team to create opportunities.

Skills

Customer service

Communication

CRM experience

Multitasking

Bilingual Spanish

Phone etiquette

Driver's license

Organized

Sales experience

Tools

CRM software

Multiple systems

Job description

Fred Martin Superstore in Ohio is seeking an Automotive Sales BDC Associate to connect with customers via phone, text, email, and chat, turning internet leads into showroom appointments and supporting the sales team to create opportunities. Bilingual Spanish is encouraged and valued.

This role offers competitive base pay with potential monthly commission and opportunities for career growth within a family-owned dealership.