Automotive Assistant Service Manager

Chrysler Dodge Jeep Ram; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading automotive dealership in New York is seeking a high-energy Service Department Manager to oversee the Express Lane Service Department. The ideal candidate will have several years of experience in dealership service, a strong focus on customer satisfaction, and proven leadership skills. This role offers competitive pay, benefits, and opportunities for growth in a family-owned and operated environment.

Benefits

Medical, Dental & Vision Insurance

401K Plan

Paid time off and vacation

Short/Long Term Disability

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long-term job security

Health and wellness benefits

Discounts on products and services

Qualifications

• Minimum 5 years of automotive service advisor/dealership experience required.
• Excellent written and verbal communication skills needed.
• Valid driver's license necessary.

Responsibilities

• Hire, train, develop, and motivate the Express Lane staff.
• Forecast goals and objectives for the department.
• Promote customer satisfaction by ensuring courteous service.

Skills

Customer service

Communication

Leadership

Sales

Education

High school diploma

Tools

ADP/CDK Dealer Services

Job description

South Shore CDJR Express Lane Service Department Manager

South Shore CDJR is a fast-growing dealership seeking a high-energy, customer-focused leader to oversee our Express Lane Service Department, aiming for high production, customer satisfaction, and employee retention.

You Need

• Several years of Dealership Service Advisor experience
• Express Lane Experience
• High CSI and customer focus
• Experience managing 15+ employees preferred
• Proficiency with ADP/CDK Dealer Services is a MUST
• Ability to work independently and self-motivate
• Great attitude with high-energy personality
• Excellent employee coaching skills
• Professional appearance and work ethic
• Ability to thrive in a sales and service-driven environment

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long-term job security
• Health and wellness benefits
• Discounts on products and services
• Above average industry pay

Responsibilities

1. Hire, train, develop, and motivate the Express Lane staff; monitor their performance.
2. Forecast goals and objectives for the department and ensure they are met.
3. Promote customer satisfaction by ensuring courteous service from all employees.
4. Maintain daily sales and production records.
5. Develop and monitor budgets; inform management of variances.
6. Meet customer satisfaction (CSI) and financial goals.
7. Build and maintain good customer relationships to encourage repeat and referral business.
8. Handle customer complaints tactfully and promptly.
9. Establish promotional service pricing.
10. Ensure proper repair techniques and schedule necessary training.
11. Stay updated on product changes and new offerings.
12. Ensure shop equipment is in proper and safe condition.
13. Comply with all relevant regulations (e.g., OSHA, hazardous waste disposal).
14. Demonstrate behaviors aligned with company values in all interactions.
15. Perform other duties as assigned by management.

Qualifications

• Excellent written and verbal communication skills
• Strong focus on customer service
• High school diploma required
• Minimum 5 years of automotive service advisor/dealership experience
• Valid driver's license

We are an equal opportunity employer, committed to diversity and inclusion, and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic by law.