Automation Training & Engineering Support Lead

Applied Industrial Technologies; Norwood (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Applied Industrial Technologies is looking for a Training & Engineering Support Team Lead to manage technical support and training programs. The role involves overseeing customer training and addressing technical issues effectively.

Located in Norwood, Massachusetts, the ideal candidate will have a background in engineering and strong support skills. This position demands effective communication and multitasking capabilities, alongside a commitment to training excellence and proactive support.

Qualifications

• Bachelor's degree or higher in engineering or equivalent experience.
• Strong computer skills including email, word processing, and spreadsheets.
• Familiarity with industrial control systems like PLC, HMI, and Machine Vision is a plus.

Responsibilities

• Manage technical support email inbox and phone line.
• Plan and organize technical training classes.
• Provide customer education in various settings.
• Develop technical articles for knowledge base.

Skills

Public speaking and presentations

Strong sense of teamwork

Excellent verbal and written communication skills

Mechanical aptitude

Ability to multi-task and prioritize

Education

Bachelor's degree in engineering or 3-5 years in a technical support role

Tools

Common test tools (multi-meters, oscilloscopes)

2D & 3D CAD systems

Job description

Applied Industrial Technologies is looking for a Training & Engineering Support Team Lead to manage technical support and training programs. The role involves overseeing customer training and addressing technical issues effectively.

Located in Norwood, Massachusetts, the ideal candidate will have a background in engineering and strong support skills. This position demands effective communication and multitasking capabilities, alongside a commitment to training excellence and proactive support.