Automation Specialist

CED; City of Syracuse (NY); On-site; USD 72,000 - 98,000; Full time

Job summary

CED in Syracuse, NY is seeking an Automation Specialist to support the growth of our Industrial Automation business. You will serve as a technical resource for customers, sales personnel, and manufacturer partners, focusing on Rockwell hardware and software solutions.

Under a structured mentorship program, you will develop expertise in FactoryTalk offerings (Optix, Emulate3D, ASEM 6300) and Networking Encompass partners, while becoming a trusted advisor on IT/OT convergence, data acquisition,

Qualifications

• Experience providing technical product support.
• Ability to educate customers and sales teams on solutions.
• Ability to guide application use and identify business opportunities.

Responsibilities

• Provide technical product support to customers and partners.
• Educate customers and sales personnel on Rockwell and FactoryTalk solutions.
• Guide applications and identify opportunities for business development.
• Collaborate with senior specialists and partners to drive product understanding.

Skills

Technical support

Customer education

Application guidance

Business development

Tools

Rockwell Automation

FactoryTalk Optix

FactoryTalk Emulate3D

ASEM 6300

Cisco networking

IT/OT convergence

Job description

We are seeking a motivated Automation Specialist to support the growth of our Industrial Automation business. This role serves as a technical resource for customers, sales personnel, and manufacturer partners, with a primary focus on Rockwell Automation hardware and software solutions.

The Automation Specialist will work alongside our senior Automation Specialist in a structured mentorship program to develop expertise in industrial automation products, software licensing, and application support. Over time, this individual will become a subject matter expert in FactoryTalk software offerings, including FactoryTalk Optix, FactoryTalk Emulate3D, and ASEM 6300 industrial computing and visualization platforms, and our Networking Encompass Partners such as Cisco, Dell, Microsoft, Fortinet to name a few, while also developing as a trusted advisor on Network Infrastructure, IT/OT Convergence, Data acquisition/dashboarding.

This position focuses on technical product support, customer education, application guidance, and business development. It does not involve system integration, programming services, or implementation of customer automation systems.