Automation Field Service Technician

ZipRecruiter; Greencastle (Franklin County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in sustainable packaging solutions is seeking a Field Service Technician, Automation. This role involves installing and maintaining automation equipment while ensuring customer satisfaction. Candidates should have strong mechanical and electronic skills, along with a background in automation maintenance. The position requires 50-70% travel across North America.

Qualifications

• Ability to read blueprints and technical drawings.
• Strong technical knowledge to analyze and resolve complex machinery issues.

Responsibilities

• Install, commission, maintain, and repair Ranpak Automation equipment.
• Write detailed field service reports.
• Maintain communication with customers regarding job progress.

Skills

Mechanical skills

Electronic skills

Customer service

Communication

Problem-solving

Education

Formal electrical/mechanical training

4 years’ experience in industrial automation maintenance

Tools

SAP

MS Office

Job description

Job Description

Sustainability, plastic pollution, and climate change have never been more at the forefront of our world as they are today.

At Ranpak, sustainability has been in our DNA since our founding in 1972. Ranpak’s goal then was to create the first environmentally responsible system to protect products during shipment and today, our mission remains the same: To deliver sustainable packaging solutions that help improve supply chain performance and costs, reduce environmental impact, and support a variety of growing business needs globally. The development and improvement of materials, technologies (such as automation) and total solution systems have earned Ranpak a reputation as an innovative leader in eCommerce and industrial supply chain solutions.

Ranpak’s customers span across a variety of industries including automotive parts, electronics, eCommerce, machinery, and home goods. Our customers include Amazon, IKEA, Sephora, Misfit Market, and BMW.

Ranpak’s corporate headquarters are in Concord Township, Ohio, with European and Asia Pacific headquarters in Eygelshoven, the Netherlands, and Singapore City, Singapore, respectively. Additionally, we are building a state-of-the-art new facility in Shelton, CT.

Ranpak Holdings Corp. is a New York Stock Exchange listed company (NYSE: PACK).

Summary

The Field Service Technician, Automation will install, commission, maintain, and repair Ranpak Automation equipment at various customer locations, maximizing machine uptime and customer satisfaction. Support other administrative duties within the Service and Parts department.

Essential Duties & Responsibilities

• Complete work according to the service work order.
• Support the Ranpak Tech Support Hotline when necessary.
• Prioritize working safely at all times and adhere to customer requirements.
• Write detailed and accurate field service reports.
• Submit field service reports and expenses in a timely manner.
• Maintain communication with customers and Ranpak personnel regarding job progress.
• Build and maintain professional relationships with various customers.
• Keep tools and equipment, such as the service van, in good condition.
• Ensure a clean and tidy work environment when leaving the customer’s location.
• Contribute to a professional and profitable service organization.

Qualifications

• Formal electrical/mechanical training from a university or technical school, or 4 years’ experience in industrial automation maintenance and troubleshooting.
• Ability to travel within North America on short notice; 50-70% travel expected.
• Strong mechanical/electronic skills to analyze and resolve complex machinery problems.
• Ability to work with PLCs from different vendors (e.g., Siemens, Beckhoff).
• Logical and solution-oriented thinking.
• Self-motivated with a desire to improve technical knowledge and skills.
• Ability to read blueprints, schematics, and technical drawings.
• Good verbal and written communication skills.
• Experience with SAP or similar ERP systems.
• Highly focused on customer service and exceeding client expectations.
• Proficient in computer applications like MS Office.
• Flexible working hours to meet customer needs, including occasional weekends and off-shift hours.

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, or any other characteristic protected by law.