Automation Engineer - Packaging OT Systems (Rotating Shifts)

mentortechnicalgroup; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Mentor Technical Group is seeking an Automation Engineer to resolve on-site OT/IT incidents on the packaging line, escalating through the client’s Call Log system (ServiceNow). You will troubleshoot Level 1 issues, collect data for RCA, and create/update technical documentation and Knowledge Base articles.

Required experience includes PLCs, HMIs, and vision systems across major control platforms (Allen-Bradley, Siemens, Schneider Electric, ABB, Beckhoff, B&R).

Qualifications

• Proven experience as an Automation Engineer supporting OEM packaging equipment.
• Experience troubleshooting PLCs, HMIs, and vision systems.
• Availability to work rotating shifts, including overnight and early-morning hours.

Responsibilities

• Troubleshoot and resolve on-site incidents escalated through the Call Log (Level 1 support).
• Collect data and provide technical support for Root Cause Analysis (RCA).
• Create and update technical documentation and Knowledge Base articles.
• Document all Level 1 troubleshooting activities before escalating to Level 2 or On-Call Engineer.
• Meet established Service Level Objectives (SLOs), including response time <15 minutes and data quality >90%.

Skills

Automation

OEM packaging

PLCs

HMIs

Vision systems

ServiceNow

Tools

Allen-Bradley

Siemens

Schneider Electric

ABB

Beckhoff

B&R

Job description

Mentor Technical Group is seeking an Automation Engineer to resolve on-site OT/IT incidents on the packaging line, escalating through the client’s Call Log system (ServiceNow). You will troubleshoot Level 1 issues, collect data for RCA, and create/update technical documentation and Knowledge Base articles.

Required experience includes PLCs, HMIs, and vision systems across major control platforms (Allen-Bradley, Siemens, Schneider Electric, ABB, Beckhoff, B&R).