Automation Engineer - AI-Powered Tech Support

Granicus; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Granicus is hiring an early-career Automation Engineer to support the AI-first transition for Technical Support, building and deploying production-ready automations with Forethought, Salesforce, and Microsoft Copilot to enhance AI resolution and reduce manual work.

You will prototype, test, and iterate automation workflows, collaborating with Support, CX, and AI teams to translate needs into practical solutions and improve customer experience at scale.

Qualifications

• Foundational experience building AI workflows or automations.
• Exposure to APIs, scripting, or automation tools.
• Ability to learn new technologies quickly and apply them in practical support scenarios.
• Strong problem-solving mindset with a sense of ownership and accountability.

Responsibilities

• Help build AI-powered automations across Forethought, Salesforce, and Microsoft Copilot.
• Support the design of workflows for auto-resolution, case enrichment, and routing.
• Rapidly prototype, test, deploy, and iterate on scoped automation solutions.
• Contribute to improvements in AI resolution rate and automation coverage.
• Help reduce manual work across support operations through effective automation design.

Skills

AI workflows

APIs & scripting

Automation tools

Problem solving

Tools

Forethought

Salesforce

Microsoft Copilot

Job description

Granicus is hiring an early-career Automation Engineer to support the AI-first transition for Technical Support, building and deploying production-ready automations with Forethought, Salesforce, and Microsoft Copilot to enhance AI resolution and reduce manual work.

You will prototype, test, and iterate automation workflows, collaborating with Support, CX, and AI teams to translate needs into practical solutions and improve customer experience at scale.