Automation Customer Support Engineer

Sika; Raleigh (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Sika is seeking an Automation & Customer Support Engineer to ensure optimal performance and maintenance of Colorbiotics equipment. In this hands-on role, you will troubleshoot, install systems, and provide exceptional customer support while collaborating with engineering teams for product improvements. This position demands strong problem-solving skills and technical expertise, as well as a commitment to customer satisfaction.

Benefits

401k with Generous Company Match

Bonus structure

Medical, Dental, and Vision Benefits

Paid Parental Leave

Life Insurance

Disability Insurance

Paid time off and holidays

Education Assistance

Professional Development Opportunities

Qualifications

• Troubleshoot mechanical and electrical issues.
• Deliver field insights to product teams.
• Maintain service records and adhere to safety.

Responsibilities

• Install and repair Colorbiotics equipment.
• Provide customer training and technical guidance.
• Support sales efforts with technical consultation.

Skills

Troubleshoot mechanical issues

Technical support

Customer engagement

Education

High school diploma

Vocational/technical training

Associate degree in Ag Power Technology

Bachelor’s degree in Agriculture Systems Technology

Tools

Electrical schematics

Preventative maintenance

Job description

Job Description

We are looking for a skilled and driven Automation & Customer Support Engineer to join our team and support the operation, maintenance, and continuous improvement of Colorbiotics equipment in the field. This hands-on role is critical in ensuring our machines are reliable, safe, and functioning at optimal performance levels. You'll serve as both a technical expert and a customer-facing representative, with responsibilities ranging from installation and troubleshooting to providing valuable feedback for product development.

If you're passionate about problem-solving, innovation, and making a real-world impact through engineering, this is the role for you.

Qualifications:
Qualifications

• Install, calibrate, maintain, and repair Colorbiotics equipment at customer sites
• Troubleshoot mechanical and electrical issues, coordinating part orders and replacements as needed
• Deliver real-time feedback and field insights to engineering and product development teams
• Provide excellent customer support, ensuring equipment users receive training and technical guidance
• Maintain comprehensive service records while adhering to safety protocols
• Support sales efforts with technical consultation and customer engagement
• Uphold high standards of service and performance across all operations
• Must be willing and able to travel up to 50% of the time (East Coast)

Technical Knowledge

• Ability to read and interpret blueprints and electrical schematics
• Familiarity with preventative maintenance protocols
• Understanding of diesel components, hydraulic systems, and welding/metal fabrication
• Experience working with electronic and electromechanical systems

Education & Experience

• High school diploma required
• Vocational/technical training in mechanical or electrical systems
• Associate degree in Ag Power Technology, Automated Systems Technology, Electromechanical Maintenance Technology, or related field preferred
• Bachelor’s degree in Agriculture Systems Technology, Mechanical Systems Technology, Systems Technology Management, or related field is a plus
• Equivalent experience may be considered in place of formal education

Why Join Us?

• Work with cutting-edge equipment in a hands-on, dynamic role
• Be part of a company focused on innovation and continuous improvement
• Collaborate with a supportive team that values your technical insights
• Competitive salary and benefits package
• Opportunities for growth and professional development

Additional Information

Perks & Benefits

• · 401k with Generous Company Match
• · Bonuses
• · Medical, Dental, and Vision Benefits
• · Paid Parental Leave
• · Life Insurance
• · Disability Insurance
• · Paid time off, paid holidays
• · Floating holidays + Paid Volunteer Time
• · Wellness/Fitness Reimbursements
• · Education Assistance
• · Professional Development Opportunities
• · Employee Referral Program & More!

Colorbiotics, a Sika company, fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.