Automation & Customer Support Engineer

Sika; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as an Automation & Customer Support Engineer, responsible for maintaining and improving Colorbiotics equipment. This hands-on role combines technical expertise and customer engagement while offering opportunities for personal and professional growth. Work collaboratively in a culture that encourages innovation and values your input.

Benefits

401k with Generous Company Match

Bonuses

Medical, Dental, and Vision Benefits

Disability Insurance

Paid time off

Paid holidays

Floating holidays

Paid Volunteer Time

Wellness/Fitness Reimbursements

Professional Development Opportunities

Qualifications

• High school diploma required.
• Vocational/technical training in mechanical or electrical systems.
• Associate degree or higher preferred.

Responsibilities

• Install, calibrate, maintain, and repair Colorbiotics equipment.
• Troubleshoot mechanical and electrical issues.
• Deliver feedback to engineering teams.

Skills

Troubleshooting

Customer Support

Problem-Solving

Technical Consultation

Maintenance

Education

High school diploma

Vocational/technical training

Associate degree in Ag Power Technology

Bachelor’s degree in Agriculture Systems Technology

Job description

We are looking for a skilled and driven Automation & Customer Support Engineer to join our team and support the operation, maintenance, and continuous improvement of Colorbiotics equipment in the field. This hands-on role is critical in ensuring our machines are reliable, safe, and functioning at optimal performance levels. You'll serve as both a technical expert and a customer-facing representative, with responsibilities ranging from installation and troubleshooting to providing valuable feedback for product development.

If you're passionate about problem-solving, innovation, and making a real-world impact through engineering, this is the role for you.

Preferred Skills

• Install, calibrate, maintain, and repair Colorbiotics equipment at customer sites
• Troubleshoot mechanical and electrical issues, coordinating part orders and replacements as needed
• Deliver real-time feedback and field insights to engineering and product development teams
• Provide excellent customer support, ensuring equipment users receive training and technical guidance
• Maintain comprehensive service records while adhering to safety protocols
• Support sales efforts with technical consultation and customer engagement
• Uphold high standards of service and performance across all operations
• Must be willing and able to travel up to 50% of the time (East Coast)
  

Technical Knowledge

• Ability to read and interpret blueprints and electrical schematics
• Familiarity with preventative maintenance protocols
• Understanding of diesel components, hydraulic systems, and welding/metal fabrication
• Experience working with electronic and electromechanical systems

Education & Experience

• High school diploma required
• Vocational/technical training in mechanical or electrical systems
• Associate degree in Ag Power Technology, Automated Systems Technology, Electromechanical Maintenance Technology, or related field preferred
• Bachelor’s degree in Agriculture Systems Technology, Mechanical Systems Technology, Systems Technology Management, or related field is a plus
• Equivalent experience may be considered in place of formal education

Why Join Us?

• Work with cutting-edge equipment in a hands-on, dynamic role
• Be part of a company focused on innovation and continuous improvement
• Collaborate with a supportive team that values your technical insights
• Competitive salary and benefits package
• Opportunities for growth and professional development
• · 401k with Generous Company Match
• · Bonuses
• · Medical, Dental, and Vision Benefits
• · Disability Insurance
• · Paid time off, paid holidays
• · Floating holidays + Paid Volunteer Time
• · Wellness/Fitness Reimbursements
• · Professional Development Opportunities
• · Employee Referral Program & More!

Colorbiotics, a Sika company, fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication andmaintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

About Sika

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.