Automation and Operational Excellence Lead Manager (Commercial Finance)
Reynolds American Inc.
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Job summary
Reynolds American Inc. is seeking an Automation and Operational Excellence Lead Manager (Commercial Finance) in Winston‑Salem, NC. The role focuses on designing scalable automation solutions, driving process improvements, and partnering with analytics labs to deliver value across Finance.
You will lead governance, ROI tracking, and cross-functional collaboration. The position requires strong analytical skills, Excel and PowerPoint proficiency, and experience with automation technologies.
Qualifications
- 3+ years of experience in Finance, Commercial Finance, or Commercial Planning & Insights.
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- Experience participating in process improvement, automation, reporting, or transformation initiatives.
Responsibilities
- Collaborate with Transformation Team to analyze current-state processes and design future-state solutions.
- Assess, design, and implement automation solutions across Commercial Finance (RPA, IDP, workflow automation).
- Build automation capabilities and prototype new tools for deployment within DBS and control frameworks.
- Partner with Data Innovation Lab and external vendors to co-develop automation solutions.
- Promote best practices in automation and continuous improvement across Finance teams.
- Define and monitor success metrics and ROI; report benefits realization and impact.
Skills
Education
Tools
Job description
Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!
- Collaborate with the Transformation Team to analyze current-state processes and design simplified future-state solutions to address ways of working, pain points and streamline operations. Develop scalable automation capabilities and process re-engineering initiatives that improve efficiency, accuracy, and user experience.
- Assess, design, and implement automation solutions across Commercial Finance, including Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and workflow automation.
- Build automation capabilities within Commercial Finance and foster adoption of emerging technologies. Rapidly prototype new automation tools and support their deployment within established DBS and control frameworks.
- Partner with the Data Innovation Lab, AI/Copilot Lab, and external technology vendors to co-develop and deploy automation solutions. Collaborate with Commercial Finance and business stakeholders to ensure successful implementation and value delivery.
- Promote and share best practices in automation, process excellence, and continuous improvement across Commercial Finance and broader Finance teams. Act as a subject matter expert and coach for automation opportunities and methodologies.
- Define and monitor success metrics for automation initiatives, including hours saved, error reduction, cycle-time improvements, and ROI. Provide regular reporting on benefits realization and business impact.
- Establish and maintain an automation governance framework covering opportunity intake, prioritization, ROI standards, controls, compliance requirements, and risk assessment. Ensure automation initiatives align with organizational policies and control standards.
- 3+ years of experience in Finance, Commercial Finance, or Commercial Planning & Insights.
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- Experience participating in process improvement, automation, reporting, or transformation initiatives.
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
- Exposure to automation technologies such as Databricks, Copilot, Power Automate, Power Apps, RPA tools, AI-enabled solutions, or similar platforms is preferred.
- Experience with Power BI, MicroStrategy, Tableau, Alteryx, SQL, or other data visualization and analytics tools is a plus.
- Lean Six Sigma Yellow Belt or equivalent process improvement training is advantageous.
- Strong analytical skills, attention to detail, and proficiency with data analysis tools
- Excellent communication and collaboration skills with the ability to work effectively with stakeholders and cross-functional teams.
- Knowledge of BPC / SAP systems is a plus.
- Experience in consumer-driven or FMCG businesses is preferred.
At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.
See what is possible for you at REYNOLDS AMERICAN.
Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.
The following is a general summary of the competitive compensation and benefit plans we offer
- 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
- Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
- Company contributes an additional three percent to 401(k) whether employee participates or not
- Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
- Health Savings Account start-up contribution for employees who elect the high deductible health plan
- Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
- Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
- Company paid life insurance of 1x annual base pay ($50,000 minimum)
- Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
- Voluntary insurances offered at group rates employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
- Tuition reimbursement and student loan support
- Dependent Scholarship Programs
- Free confidential personal financial counselling service
- On-site health centers and 24/7 fitness centers at certain company locations
- A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
- Health-care concierge service
- Volunteer service opportunities
- Extensive training opportunities
- Company vehicle for eligible employees
- Mobile phone allowance for eligible employees
- Paid Leave
- Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
- Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
- Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
- Paid Parental Leave + temporary reduced work schedule opportunity
- Funeral Leave
- Short-Term Disability Leave
- Long-Term Disability Leave
- Jury Duty Leave
- Military Leave
- Released Time for Children’s Education
- Community Outreach Leave
- Other paid leave benefits, as required by state or local law
- Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement – it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.
- You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.
- We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.
Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!
Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at wppgeneral@RJRT.com
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