Automation and AI Support Analyst

marylandconnect; Maryland; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Tuition remission

Retirement plans

Job summary

Bowie State University is seeking an AI & Automation Support Analyst to drive and support enterprise automation initiatives across desktop and enterprise systems.

You will serve as a technical liaison for transitioning projects from development to production, while providing Tier 2/3 support and documentation to ensure high availability.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• Minimum 4 years of experience in automation engineering or related technical roles.
• Proven experience with desktop automation, AI/ML tools, and enterprise application support.

Responsibilities

• Design, develop, and implement desktop and intelligent automation using Power Automate, AI Builder, RPA, and Python.
• Lead application and data integration efforts to streamline workflows and improve efficiency.
• Develop and maintain automations for repetitive tasks across university systems.
• Serve as a technical expert in automation frameworks and integration protocols (REST, SOAP).
• Collaborate with academic and administrative departments to identify AI/ML opportunities.
• Implement AI-driven solutions to enhance decision-making and data processing.
• Evaluate emerging technologies to support digital transformation goals.
• Act as liaison between project teams and operational support units.
• Ensure smooth handoff of projects to production environments.
• Provide documentation, training, and ongoing support for automated solutions.
• Provide Tier 2/3 support for enterprise and niche applications.
• Collaborate with IT to troubleshoot and enhance Power Automate-related platforms.
• Maintain compliance with data governance, security, and integration standards.

Skills

Desktop automation

AI/ML tools

Data integration

Power Platform familiarity

Scripting (Python, PowerShell)

REST/SOAP integration

Education

Bachelor's degree in CS/IS/Engineering

Tools

Power Automate

AI Builder

RPA tooling

Python

PowerShell

REST/SOAP

Job description

$80,000 - $90,000

Job Description

The AI & Automation Support Analyst will drive and support enterprise-wide automation initiatives. This role will focus on desktop & enterprise automation, AI-driven process improvements, and intelligent automation solutions. The position also serves as a key liaison for transitioning projects from implementation to operational support and provides technical assistance for both enterprise and niche applications. This is a highly technical and engineering-focused role that supports the university's digital transformation goals.

Responsibilities

• Design, develop, and implement desktop and intelligent automation solutions using tools such as Power Automate, AI Builder, RPA, and Python.
• Lead application and data integration efforts to streamline workflows and improve operational efficiency.
• Develop and maintain automations for repetitive tasks across university systems.
• Serve as a technical expert in automation frameworks, scripting, and integration protocols (REST, SOAP).
• Collaborate with academic and administrative departments to identify opportunities for AI and machine learning integration.
• Implement AI-driven solutions to enhance decision-making, data processing, and user experience.
• Evaluate and integrate emerging technologies to support digital transformation goals.
• Act as the primary liaison between project teams and operational support units.
• Ensure smooth handoff of projects from development to production environments.
• Provide documentation, training, and ongoing support for automated solutions.
• Provide Tier 2/3 support for enterprise and niche applications, ensuring high availability and performance.
• Collaborate with IT and business units to troubleshoot issues and implement enhancements related to using platforms such as Microsoft SharePoint, Forms, PowerAutomate.
• Maintain compliance with data governance, security, and integration standards.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• Minimum 4 years of experience in automation engineering, systems integration, or related technical roles.
• Proven experience with desktop automation, AI/ML tools, and enterprise application support.
• Familiarity with Microsoft Power Platform, scripting languages (e.g., Python, PowerShell), and middleware integration tools.
• Experience working on advanced technology projects with a strong engineering focus.

Preferred Qualifications

• Experience in higher education or public sector IT environments.
• Knowledge of student information systems (e.g., PeopleSoft) and learning management systems (e.g., Blackboard).
• Exposure to cloud platforms (e.g., Microsoft Azure) and data analytics tools (e.g., Power BI, SQL Server).

Conditions of Employment

Not Currently Available

Additional Job Information

• medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance
• paid time for paid sick leave, annual leave, and personal leave
• 12 paid holidays per year, tuition remission
• employer-funded pension and supplemental retirement accounts

Equal Opportunity Policies

Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.

Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equ