Research and Innovation Technical Program Assistant (Contingent II - Grant Funded)

Bowie State University; Bowie (MD); On-site; USD 65,000 - 75,000; Part time

Job summary

Bowie State University in Bowie, MD seeks a Research and Innovation Technical Program Assistant to support the division's research administration systems, data governance, and operational improvements. The role covers administration of Kuali Research, Workday, MS 365, SharePoint, and eRA platforms, plus automation and reporting initiatives.

The position emphasizes technical support, training, and collaboration with faculty and staff to advance Carnegie R2 objectives.

Qualifications

• Bachelor's degree or higher in Information Systems, Computer Science, Business Administration, Research Administration, Public Administration, or related field.
• Three (3) years of progressively responsible experience supporting research administration systems, enterprise applications, or related technical functions.
• Experience with enterprise applications such as Workday, Kuali Research, Microsoft 365, SharePoint, Adobe, or comparable systems.
• Demonstrated experience developing workflows, dashboards, reports, and technical documentation.
• Strong analytical, organizational, and customer service skills.

Responsibilities

• Serve as functional administrator and technical support for Kuali Research, Workday, Microsoft 365, SharePoint, Adobe, and eRA platforms.
• Provide day-to-day support for research administration systems.
• Configure and maintain user accounts, permissions, security roles, workflow routing, and system configurations.
• Coordinate system maintenance, upgrades, testing, implementation, and release management.
• Troubleshoot system issues and coordinate vendor support.
• Develop dashboards, project trackers, and compliance reports for research administration.

Skills

Analytical skills

Organizational skills

Documentation skills

Customer service

Problem solving

Education

Bachelor's degree (IS/CS/Business Admin/Research Admin)

Tools

Workday

Kuali Research

Microsoft 365

SharePoint

Adobe

Power Automate

Power Platform

Tableau

Job description

Job Posting:

JR102070 Research and Innovation Technical Program Assistant(Contingent II - Grant Funded) (Open)

Department:

BSU Research and Innovation, JM

Position Type:

Non-Regular Fixed Term (Fixed Term)

Open Date:

09-21-2026

Close Date:

$65,000 - $75,210

Job Description:

Job Description Summary

The Research and Innovation Technical Program Assistant serves asthe Division of Research and Innovation's primary technical andbusiness operations support professional, providing functionaladministration, technology support, business process improvement,data management, communications, and operational support for theUniversity's research enterprise. This position supports researchadministration systems, electronic workflows, reporting,compliance, training, and strategic initiatives that advance BowieState University's research mission and Carnegie R2objectives.

Responsibilities

Research Systems Administration

• Serve as the functional administrator and technical supportresource for Kuali Research, Workday, Microsoft 365 applications,SharePoint, Adobe, electronic research administration (eRA)platforms, and future research technologies.
• Provide day-to-day support for research administrationsystems.
• Configure and maintain user accounts, permissions, securityroles, workflow routing, and system configurations.
• Coordinate system maintenance, upgrades, testing,implementation, and release management with Information Technologyand software vendors.
• Troubleshoot system issues, resolve user problems, andcoordinate vendor support.
• Ensure successful integration and accurate movement of databetween research administration and enterprise systems.
• Maintain division technology assets, audio-visual equipment,software licenses, and assigned equipment.
• Create and maintain technical documentation, user manuals,knowledge base articles, and system procedures.

Business Process Improvement & Automation

• Analyze business operations and recommend technology-drivenimprovements that enhance operational efficiency and customerservice.
• Design, document, and maintain business process maps,workflows, and standard operating procedures.
• Develop electronic workflows and automate manual businessprocesses using Microsoft Power Automate, Microsoft Lists,SharePoint, Forms, Teams, and other approved technologies.
• Develop online portals, electronic forms, dashboards, andself-service solutions supporting research administrationoperations.
• Identify opportunities for continuous improvement throughautomation, workflow optimization, and technologyenhancements.

Data Management & Reporting

• Ensure the integrity, accuracy, consistency, and security ofresearch administration data.
• Develop and maintain data standards, documentation, andreporting procedures.
• Monitor research system data, identify discrepancies, performreconciliations, and coordinate corrective actions.
• Conduct periodic data quality reviews and system audits.
• Develop and maintain dashboards, project trackers, grantlifecycle trackers, compliance trackers, workflow reports,executive dashboards, and performance metrics.
• Assist with institutional reporting, research analytics, datarequests, and executive reports supporting strategic planning andCarnegie R2 initiatives.
• Collaborate with the Division's Data Analyst to developresearch performance dashboards and institutional metrics.

Communications & Website Management

• Coordinate and maintain the Division of Research and Innovationwebsite, ensuring content remains accurate, current, accessible,and aligned with University branding.
• Manage electronic distribution of newsletters, facultyannouncements, marketing materials, presentations, executivereports, and digital communications.
• Maintain electronic document repositories and researchadministration records.
• Assist with preparation of presentations, executive briefings,reports, and strategic communications for Division leadership.

Training & Customer Support

• Provide technical support to faculty, staff, and researchadministrators using research administration systems.
• Develop and deliver training workshops, webinars, user guides,quick-reference materials, and instructional resources.
• Coordinate onboarding and ongoing system training for facultyand staff.
• Serve as liaison with software vendors, coordinating servicerequests, issue resolution, testing, and softwareenhancements.

Research Administration Support

• Support proposal development, award management, compliance,financial administration, reporting, and other researchadministration functions through effective use of technology.
• Maintain research administration records, agreements, memorandaof understanding (MOUs), subrecipient documentation, and electronicfiles.
• Assist with tracking grant activities, reporting deadlines,project milestones, and operational initiatives.
• Collaborate with faculty, sponsors, campus departments, andexternal partners to improve research administration services.

Research Compliance, Security & Governance

• Support compliance-related research platforms in collaborationwith the Research Compliance and Integrity Officer.
• Coordinate user access reviews and maintain appropriatesecurity permissions.
• Ensure research administration systems comply withinstitutional cybersecurity standards and data governancerequirements.
• Maintain documentation supporting audits, monitoringactivities, and regulatory reviews.

Minimum Qualifications

• Bachelor's degree in Information Systems, Computer Science,Business Administration, Research Administration, PublicAdministration, or a related field.
• Three (3) years of progressively responsible experiencesupporting research administration systems, enterpriseapplications, business process improvement, technology operations,project coordination, or related technical support functions.
• Experience supporting enterprise applications such as Workday,Kuali Research, Microsoft 365, SharePoint, Adobe, or comparableenterprise systems.
• Demonstrated experience developing workflows, dashboards,reports, and technical documentation.
• Strong analytical, organizational, and customer serviceskills.

Preferred Qualifications

• Master's degree in Information Systems, BusinessAdministration, Higher Education Administration, ResearchAdministration, or a related field.
• Professional certifications such as CompTIA A+, Network+,Google IT Support Professional, AWS Certified Solutions Architect,Microsoft Power Platform, Microsoft Certified: Power Automate, orrelated certifications.
• Experience supporting sponsored programs administration in acollege or university environment.
• Experience with electronic research administration (eRA)systems, Tableau, Microsoft Lists, Forms, Power Automate, Teams,and SharePoint administration.
• Knowledge of federal research administration regulations andsponsored programs operations.
• Experience developing websites, electronic forms, trainingmaterials, executive dashboards, and digital communications.

Conditions of Employment

• This is a nonexempt position subject to the Fair LaborStandards Act (FLSA).
• Position may be contingent upon continued funding andinstitutional needs.
• Successful completion of a background investigation isrequired.
• Some evening or weekend work may be required to support systemimplementations, training, or research events.
• Must be able to work on-site and travel occasionally forprofessional development, training, or conferences.
• Must maintain confidentiality and comply with Universitypolicies, data governance standards, and information securityrequirements.

Additional Job Information:

Benefits include medical, dental, prescription, long-termdisability, accidental death and dismemberment insurance and lifeinsurance; paid time for paid sick leave and annual leave; 10 paidholidays per year, tuition remission and supplementalretirement.

Bowie State University shall not discriminate against anyindividual on the basis of race, color, religion, age, ancestry ornational origin, sex, sexual orientation, disability, maritalstatus or veteran status. All policies, programs, and activities ofBowie State University are and shall be in conformity with allpertinent Federal and state laws of nondiscrimination including,but not limited to: Title VII of the Civil Rights Act of 1964, asamended, Title IX of the Education Amendments of 1972, the EqualPay Act of 1963, the Age Discrimination Act, Sections 503 and 504of the Rehabilitation Act of 1973, the Americans with DisabilitiesAct of 1990, Federal Executive Order No. 11375, and Article 49B ofthe Annotated Code of Maryland. This commitment applies in allareas and embraces faculty, staff, and students.

Equal opportunity of access to academic and related programs shallbe extended to all persons. Bowie State University shall have asits firm objective equal opportunity in recruitment and hiring,rate of pay, all other promotions, training, retention anddismissals, for all employees and applicants for employment. TheUniversity will stress equal access for employees and applicantsfor employment to all programs and services provided by theUniversity both on and off campus. The University will also provideequal opportunity and an atmosphere of nondiscrimination withrespect to women and members of minority groups in all itsoperations. In addition, the University shall promote equalopportunity and equal treatment through a positive and continuingAffirmative Action Program.

The University makes, and will continue to make, reasonableaccommodations to promote the employment of qualified individualswith disabilities and disabled veterans, unless such accommodationswould impose an undue hardship on the University's business.

In addition, employees and applicants will not be subjected toharassment, intimidation, threats, coercion, or discriminationbecause they have engaged in, or may have engaged in, activitiessuch as filing a complaint, assisting or participating in aninvestigation, compliance review or hearing, or opposing any act orpractice made unlawful, or exercising any other right protected bySection 503 of the Rehabilitation Act of 1973, as amended or theVietnam Era Veterans Readjustment Assistance Act of 1974, asamended.