Auto Service & Sales Advisor

Ramona Tire & Service Centers; Beaumont (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with Co

Discounted Services on Personal and IM

Opportunity for Advancement!!!

Job summary

Ramona Tire & Service Centers in Southern California is seeking a Sales and Service Advisor to drive sales of services and products while delivering excellent customer service.

You will greet customers, document concerns, inspect vehicles, quote costs, and promote maintenance options. This role requires a valid driver's license and the ability to work Monday through Saturday; company benefits include medical, dental, vision, 401(k) with match, paid time off, and tuition reimbursement.

Qualifications

• Possess current, valid driver’s license.
• Must be at least 18 years of age.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Ability to work Monday - Saturday.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned
• The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Job description

Ramona Tire & Service Centers in Southern California is seeking a Sales and Service Advisor to drive sales of services and products while delivering excellent customer service.

You will greet customers, document concerns, inspect vehicles, quote costs, and promote maintenance options. This role requires a valid driver's license and the ability to work Monday through Saturday; company benefits include medical, dental, vision, 401(k) with match, paid time off, and tuition reimbursement.