Auto Service Manager: Lead Team, Drive Service Excellence

Ultipro; West Bend (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Fleet Farm in Wisconsin seeks an Auto Service Manager to lead the auto service sales and technician team with a customer-first mindset. You will hire, train, coach, and mentor staff while driving schedules, budgets, and profitability. The role emphasizes delivering Best in Class service and promoting Fleet Farm’s automotive products and loyalty programs.

The position requires strong leadership, retail automotive management experience, and flexibility to work varied hours to meet customer needs.

Qualifications

• Strong leadership and customer service experience.
• Experience managing an automotive retail/service team.
• Ability to develop staff and manage budgets.

Responsibilities

• Teach, train, and mentor the team for best-in-class service.
• Hire, train, and manage performance with HR & Training Manager.
• Assist customers with questions and resolve issues.
• Promote and sell automotive products and services.
• Create employee schedules for auto service sales and technicians.
• Provide sales and payroll reports to store leadership.
• Manage profitability by monitoring payroll and controllable expenses.
• Promote Fleet Farm loyalty programs and other initiatives.

Skills

Leadership

Customer service

Coaching

Hiring

Scheduling

Budgeting

Payroll

Profitability

Communication

Education

Bachelor's degree in Automotive, Management, or related field

Job description

Fleet Farm in Wisconsin seeks an Auto Service Manager to lead the auto service sales and technician team with a customer-first mindset. You will hire, train, coach, and mentor staff while driving schedules, budgets, and profitability. The role emphasizes delivering Best in Class service and promoting Fleet Farm’s automotive products and loyalty programs.

The position requires strong leadership, retail automotive management experience, and flexibility to work varied hours to meet customer needs.