Auto Service Manager: Lead Team, Drive Service Excellence

Fleet Farm; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Fleet Farm in United States is seeking an Auto Service Manager to lead the auto service sales and technician team while delivering superior customer service.

You will train and coach staff, hire and develop team members, manage staffing and budgets, and promote automotive products and services to meet customer needs.

The role includes creating schedules, preparing service estimates, and overseeing profitability with payroll and expense control, embodying Fleet Farm's customer-first attitude.

Qualifications

• Bachelor's degree in Automotive, Management, or related field, or relevant experience preferred.
• 3 years of retail/automotive management experience preferred.
• Demonstrated strong interpersonal and leadership skills.

Responsibilities

• Teach and mentor team to achieve best-in-class execution and customer service.
• Staff according to budget and maximize coverage for customer needs.
• Assist customers and resolve issues.
• Develop service estimates by costing materials, supplies, and labor.
• Promote and sell automotive products and services.
• Create employee schedules for auto service team.
• Provide leadership with sales and payroll budget reports.
• Manage auto center profitability by controlling payroll and expenses.
• Ensure knowledge of Fleet Farm tire, parts, and accessories.
• Promote Fleet Farm loyalty programs.

Skills

Leadership

Customer service

Team coaching

Budget management

Hiring

Training

Education

Bachelor's degree in Automotive/Management

Job description

Fleet Farm in United States is seeking an Auto Service Manager to lead the auto service sales and technician team while delivering superior customer service.

You will train and coach staff, hire and develop team members, manage staffing and budgets, and promote automotive products and services to meet customer needs.

The role includes creating schedules, preparing service estimates, and overseeing profitability with payroll and expense control, embodying Fleet Farm's customer-first attitude.