Auto Service Manager

Fleet Farm; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Fleet Farm in United States is seeking an Auto Service Manager to lead the auto service sales and technician team while delivering superior customer service.

You will train and coach staff, hire and develop team members, manage staffing and budgets, and promote automotive products and services to meet customer needs.

The role includes creating schedules, preparing service estimates, and overseeing profitability with payroll and expense control, embodying Fleet Farm's customer-first attitude.

Qualifications

• Bachelor's degree in Automotive, Management, or related field, or relevant experience preferred.
• 3 years of retail/automotive management experience preferred.
• Demonstrated strong interpersonal and leadership skills.

Responsibilities

• Teach and mentor team to achieve best-in-class execution and customer service.
• Staff according to budget and maximize coverage for customer needs.
• Assist customers and resolve issues.
• Develop service estimates by costing materials, supplies, and labor.
• Promote and sell automotive products and services.
• Create employee schedules for auto service team.
• Provide leadership with sales and payroll budget reports.
• Manage auto center profitability by controlling payroll and expenses.
• Ensure knowledge of Fleet Farm tire, parts, and accessories.
• Promote Fleet Farm loyalty programs.

Skills

Leadership

Customer service

Team coaching

Budget management

Hiring

Training

Education

Bachelor's degree in Automotive/Management

Job description

If you have a customer first attitude, possess strong leadership skills, and a passion for the automotive service industry, this position is perfect for you!

The Auto Service Manager is responsible for providing superior service to our customers and leading the auto service sales and technician team.

Job duties:

• Teach, train, coach, and mentor your team to develop consistent and Best in Class execution and customer service.
• Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with the HR & Training Manager, hire, train, develop, and manage the performance of all Team Members.
• Assist customers with questions and handle customer issues.
• Establish a working knowledge of Fleet Farms entire line of tires, parts, and accessories
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customers payment.
• Perform basic maintenance and tire specialist duties, such as changing oil, checking fluids, installing batteries, mounting and balancing tires, and wheel alignment checks.
• Create employee schedules for auto service sales and technician Team Members.
• Provide store leadership with sales and payroll budget reports.
• Managing auto center profitability by monitoring and controlling payroll and controllable expenses.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Bachelors degree in Automotive, Management, or related field, or relevant experience preferred.
• 3 years of retail / automotive management experience preferred.
• Demonstrated strong interpersonal and leadership skills.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.