Auto Service Manager

Mills Fleet Farm e-Commerce Enterprises, LLC; Cedar Falls (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Mills Fleet Farm seeks an Auto Service Manager in Cedar Falls, IA to lead the auto service sales and technician team with a customer-first approach.

You will oversee hiring, training, and development, coach staff, and promote automotive services while managing budgets, payroll, and profitability. This role emphasizes strong leadership and exceptional customer service.

Qualifications

• Bachelor's degree in Automotive/Management or related field.
• Strong leadership and customer-service mindset.
• Experience leading retail/automotive teams and coaching staff.

Responsibilities

• Teach, train, coach, and mentor your team to develop Best in Class execution and customer service.
• Ensure that all areas are staffed according to budget and maximize for customer needs; hire, train, develop, and manage performance with HR & Training Manager.
• Assist customers with questions and handle customer issues.
• Establish knowledge of Fleet Farm’s tires, parts, and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Perform basic maintenance and tire specialist duties (oil changes, fluids, batteries, mounting/balancing tires, alignment checks).
• Create employee schedules for auto service sales and technician teams.
• Provide store leadership with sales and payroll budget reports.
• Manage auto center profitability by monitoring payroll and controllable expenses.
• Promote Fleet Farm loyalty program, credit card, and other initiatives.

Skills

Leadership

Customer service

Interpersonal skills

Team coaching

Education

Bachelor's degree in Automotive/Management or related field

Job description

Description

If you have a customer first attitude, possess strong leadership skills, and a passion for the automotive service industry, this position is perfect for you!

The Auto Service Manager is responsible for providing superior service to our customers and leading the auto service sales and technician team.

Job duties:

• Teach, train, coach, and mentor your team to develop consistent and Best in Class execution and customer service.
• Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with the HR & Training Manager, hire, train, develop, and manage the performance of all Team Members.
• Assist customers with questions and handle customer issues.
• Establish a working knowledge of Fleet Farm’s entire line of tires, parts, and accessories
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Perform basic maintenance and tire specialist duties, such as changing oil, checking fluids, installing batteries, mounting and balancing tires, and wheel alignment checks.
• Create employee schedules for auto service sales and technician Team Members.
• Provide store leadership with sales and payroll budget reports.
• Managing auto center profitability by monitoring and controlling payroll and controllable expenses.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Bachelor’s degree in Automotive, Management, or related field, or relevant experience preferred.
• 3 years of retail / automotive management experience preferred.
• Demonstrated strong interpersonal and leadership skills.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.