Auto Service Manager

AAF Management Group Inc.; Paramus (NJ); On-site; USD 70,000 - 120,000; Full time

Job summary

AAF Management Group Inc. in Paramus, NJ, is seeking an Auto Service Manager to lead our service department and drive revenue while elevating the customer experience.

You will oversee daily operations, develop a high-performing team, maintain service quality, and collaborate with parts and sales to optimize dealership performance. This role offers a big pay plan and strong growth opportunities for the right leader.

Qualifications

• Minimum of 5 years of management experience in an automotive service environment.
• Knowledge of CDK service management systems is advantageous
• Proven ability to drive revenue and improve customer satisfaction
• Strong leadership, communication, and interpersonal skills
• Excellent organizational and problem-solving skills
• Focused on achieving results and continuous improvement

Responsibilities

• Oversee daily operations of the service department, ensuring efficient workflow and high-quality service delivery
• Drive revenue growth through effective sales strategies, upselling needed work, and customer retention initiatives
• Lead, motivate, and develop a high-performing service team to achieve departmental goals
• Ensure customer satisfaction by providing excellent service, resolving issues promptly, and maintaining strong relationships
• Manage service department metrics, including productivity, profitability, and customer feedback
• Collaborate with parts and sales teams to optimize overall dealership performance
• Maintain compliance, company policies, and manufacturer requirements

Skills

Leadership

Customer service

Sales

Communication

Problem-solving

Tools

CDK service management

Job description

Auto Service Manager

AAF Management Group Inc. Paramus, New Jersey, United States

About this position

Description: Auto Service Manager

We are seeking a dynamic and experienced Automotive Service Manager to lead our service department to new heights. The ideal candidate will have a strong background in automotive service management, with a focus on driving revenue and delivering exceptional customer experiences. If you are passionate about building a winning team, we encourage you to apply and become a key part of our growing organization.

Requirements:

Key Responsibilities:

• Oversee daily operations of the service department, ensuring efficient workflow and high-quality service delivery
• Drive revenue growth through effective sales strategies, upselling needed work, and customer retention initiatives
• Lead, motivate, and develop a high-performing service team to achieve departmental goals
• Ensure customer satisfaction by providing excellent service, resolving issues promptly, and maintaining strong relationships
• Manage service department metrics, including productivity, profitability, and customer feedback
• Collaborate with parts and sales teams to optimize overall dealership performance
• Maintain compliance, company policies, and manufacturer requirements

Skills and Qualifications:

• Minimum of 5 years of management experience in an automotive service environment
• Knowledge of CDK service management systems is advantageous
• Proven ability to drive revenue and improve customer satisfaction
• Strong leadership, communication, and interpersonal skills
• Excellent organizational and problem-solving skills
• Focused on achieving results and continuous improvement

Join our team and be part of a company that values growth, innovation, and exceptional service. We offer a supportive work environment, opportunities for professional development, and a chance to make a meaningful impact in the automotive industry. This role comes with a big pay plan and a big potential to earn more as you increase and build out your Team.