Auto Service Lead — Drive Guest Experience & Growth

American Tire Depot, Inc.; Santa Ana (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate + commission

Overtime opportunities

Paid vacation and holidays

Medical, dental, vision, life, and-sup

401(k) with company match

Employee discounts, referral bonuses и

ASE reimbursement

Genuine career growth into Store Mgr/M

Job summary

American Tire Depot is seeking an Automotive Assistant Manager to help deliver an outstanding customer experience and drive our high-volume service operations in Santa Ana, CA. You will lead front-line teams, set daily plans, and ensure safety, cleanliness, and efficiency while building rapport with guests and guiding service recommendations.

Join a results-driven culture that values career growth, with clear paths to Store Manager or Multi-Unit leadership as you coach advisors and technicians,

Qualifications

• Experience in automotive service management or retail repair leadership.
• Strong background in service sales (tires, brakes, maintenance, or mechanical).
• Ability to lead a team in a high-volume, fast-paced environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead from the front: open/close, daily plan, shop safety and efficiency.
• Own the guest experience: greet, advise, build estimates, explain work, close sales.
• Bridge between techs and customers; translate inspections into trusted recommendations.
• Develop the team: coach advisors and techs, reinforce process, celebrate wins, address gaps.
• Run the business: inventory, ordering, cash handling, scheduling, KPI tracking, OSHA/EHS compliance.
• Cover the deck when Store Manager is out; model elite standards on every shift.

Skills

Automotive service management

Team leadership

Service sales

Communication

Job description

American Tire Depot is seeking an Automotive Assistant Manager to help deliver an outstanding customer experience and drive our high-volume service operations in Santa Ana, CA. You will lead front-line teams, set daily plans, and ensure safety, cleanliness, and efficiency while building rapport with guests and guiding service recommendations.

Join a results-driven culture that values career growth, with clear paths to Store Manager or Multi-Unit leadership as you coach advisors and technicians,