Auto Service Experience Specialist

Max Motors Dealerships; Crystal Bay (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Max Motors Dealerships in Crystal Bay, NV, is seeking a customer service-focused individual to be the main contact for vehicle service inquiries and scheduling. You will assess needs, coordinate with technicians, and help build a positive service experience.

Strong communication, reliability, and basic automotive knowledge are valued, with CRM experience a plus. This full-time role offers growth opportunities in a fast-paced dealership environment.

Qualifications

• Experience in customer service, preferably in automotive sector.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic understanding of automotive repair and maintenance.
• Proficient in using computer systems and software for documentation and communication.

Responsibilities

• Act as the primary point of contact for customers, addressing inquiries and providing information regarding vehicle services.
• Assess customer needs and recommend appropriate services and repairs.
• Coordinate with technicians to ensure timely completion of services.
• Maintain accurate records of customer interactions and service history.
• Ensure high levels of customer satisfaction through excellent service delivery.

Skills

Customer service

Communication

Interpersonal skills

Fast-paced environment

Multi-tasking

Tools

CRM software

Documentation systems

Job description

Max Motors Dealerships in Crystal Bay, NV, is seeking a customer service-focused individual to be the main contact for vehicle service inquiries and scheduling. You will assess needs, coordinate with technicians, and help build a positive service experience.

Strong communication, reliability, and basic automotive knowledge are valued, with CRM experience a plus. This full-time role offers growth opportunities in a fast-paced dealership environment.