Auto Service Customer Advisor – Employee-Owned

Ben Tire Distributors - Neal Tire & Auto; Taylorville (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) w/ Company Match

Employee Stock Ownership Plan

Paid Time Off & Paid Holidays

Employee Discount

Medical Insurance

Vision Insurance

Job summary

Neal Tire & Auto Service, a 100-year-old family business with 25 retail locations across Illinois, Indiana, and Kentucky, is seeking a Customer Service Advisor. You will greet customers, collect vehicle data, and explain maintenance needs while coordinating with service techs.

You will prepare labor and parts estimates, keep customers informed of progress, and help ensure accurate final invoices. We offer a full-time role with competitive pay and benefits.

Qualifications

• Proficient knowledge of automotive service and tire maintenance.
• Excellent communication skills in-person and over the phone.
• Ability to communicate technical information in non-technical terms to customers.
• Eagerness to evolve and adapt with changing business needs.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Answering phones and greeting customers in the showroom promptly and in a friendly manner.
• Obtaining customer and vehicle information
• Advising customers on the care of and the value of maintaining their vehicles
• Determining and recommending needed maintenance base on age, mileage, and vehicle history
• Determining needs for repair and/or service of their vehicle issues
• Clearly reporting all vehicle symptoms as described by the customer
• Preparing complete and accurate estimate of cost for labor and parts
• Monitoring the progress of each vehicle throughout the day, updating customers frequently
• Verifying final invoice reflects services performed on the work order
• Increasing customer satisfaction by building customer relations
• Uphold company standards for ethics, professionalism, customer service, and positive community relations

Skills

Proficient knowledge of automotive

Communication skills

Explain technical info simply

Adaptability

Multi-tasking

Education

High School Diploma/GED

Job description

Neal Tire & Auto Service, a 100-year-old family business with 25 retail locations across Illinois, Indiana, and Kentucky, is seeking a Customer Service Advisor. You will greet customers, collect vehicle data, and explain maintenance needs while coordinating with service techs.

You will prepare labor and parts estimates, keep customers informed of progress, and help ensure accurate final invoices. We offer a full-time role with competitive pay and benefits.