Auto Service Concierge & Scheduler

Hendrick Automotive Group; Charlotte (NC); On-site; USD 28,000 - 42,000; Full time

Job summary

Hendrick Lexus Northlake is seeking a service concierge to greet customers in the service drive, assist with vehicle check-in, and coordinate maintenance with service staff. The role emphasizes strong customer service, organization, and adherence to safety standards.

Ideal candidates will have a High School Diploma, automotive knowledge, and excellent interpersonal skills. This position is on-site with potential evening/weekend hours and opportunities to grow within the service department.

Qualifications

• High School Diploma required.
• Automotive knowledge preferred.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Greets customers in the service drive and assists with check-in.
• Assists Service Advisor by identifying required maintenance with the customer and technician.
• May advise on necessary and recommended services.
• Maintains an organized, clean and safe work area.
• Schedules appointments with customers.

Skills

Interpersonal skills

Customer service

Organizational skills

Communication

Education

High School Diploma

Automotive

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Lexus Northlake is seeking a service concierge to greet customers in the service drive, assist with vehicle check-in, and coordinate maintenance with service staff. The role emphasizes strong customer service, organization, and adherence to safety standards.

Ideal candidates will have a High School Diploma, automotive knowledge, and excellent interpersonal skills. This position is on-site with potential evening/weekend hours and opportunities to grow within the service department.