Auto Service Concierge & Customer Experience Lead

Universal Mitsubishi; Claremont (CA); In loco; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Life Insurance

Paid Vacation

Paid Training

Discount on Products and Services

Descrizione del lavoro

Universal Mitsubishi is seeking a Service Manager to oversee the service department, drive lane flow, and ensure top-tier customer experiences. You will coordinate technicians, manage schedules, and handle warranty process while upholding company standards and regulatory compliance.

The role emphasizes leadership, sales success, and outstanding customer satisfaction, with opportunities to guide hiring and disciplinary decisions within a dealership environment in California.

Competenze

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Mansioni

• Oversee service orders and flow of Drive Lane. Ensure customers receive prompt, courteous service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Conoscenze

People management

Time management

Customer communication

Organization

Professional appearance

Sales experience

Customer satisfaction

Team oriented

Self-motivated

Independent work

Driving record

Descrizione del lavoro

Universal Mitsubishi is seeking a Service Manager to oversee the service department, drive lane flow, and ensure top-tier customer experiences. You will coordinate technicians, manage schedules, and handle warranty process while upholding company standards and regulatory compliance.

The role emphasizes leadership, sales success, and outstanding customer satisfaction, with opportunities to guide hiring and disciplinary decisions within a dealership environment in California.