Auto Service Claims Adjuster — Resolve & Restore

Hanover Insurance Group, Inc.; Worcester (MA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and/dis

401K with company match

PTO

On-site medical/wellness center (Worc{

Job summary

The Hanover Insurance Group in Worcester, MA is seeking an Auto PD Adjuster – Service Claims to manage a caseload of moderately complex service claims from intake through resolution. You will determine coverage, investigate, evaluate damages, and negotiate settlements consistent with policy terms and state regulations.

This full-time, hybrid role requires strong analytical thinking, clear communication with insureds and third parties, and the ability to collaborate with underwriting, legal, and

Qualifications

• Associate degree required; bachelor's degree preferred or combination of education and experience.
• Typically has 3-4 years of relevant Auto claim-handling experience.
• Guidewire experience is a plus.
• Proficient with basic computer navigation and MS Office.
• Knowledge of insurance products, processes, and relevant laws.
• Ability to negotiate independently within authority and communicate clearly.

Responsibilities

• Manage a caseload of moderately complex service claims from intake through resolution.
• Conduct thorough investigations, assess liability, and evaluate damages using established procedures.
• Engage underwriting, legal, and stakeholders for comprehensive investigation and evaluation.
• Identify and refer suspicious claims to the Special Investigation Unit.
• Transfer risk to appropriate parties and set reserves within authority.
• Maintain licenses and continuing education credits; ensure compliant documentation.
• Represent the company in mediations, arbitrations, and trials when needed.
• Mentor entry-level adjusters and share best practices learned through training.

Skills

Analytical reasoning

Customer centricity

Digital fluency

Persuasion and influence

Professional insurance acumen

Planning and execution

Education

Associate degree

Bachelor's degree

Tools

Guidewire

MS Office

Job description

The Hanover Insurance Group in Worcester, MA is seeking an Auto PD Adjuster – Service Claims to manage a caseload of moderately complex service claims from intake through resolution. You will determine coverage, investigate, evaluate damages, and negotiate settlements consistent with policy terms and state regulations.

This full-time, hybrid role requires strong analytical thinking, clear communication with insureds and third parties, and the ability to collaborate with underwriting, legal, and