Auto Claims Service Adjuster - Resolution & Investigations

The Hanover Insurance Group; Massachusetts; Hybrid; USD 65,000 - 95,000; Full time

Job summary

The Hanover Insurance Group in Worcester, MA is seeking an Auto PD Adjuster - Service Claims to manage a caseload of moderately complex auto claims from intake to resolution, determining coverage, conducting investigations, evaluating damages, and negotiating settlements consistent with policy terms.

The role requires 3–4 years of auto claim experience, an associate degree (bachelor's preferred), Guidewire experience, and proficiency with MS Office.

Qualifications

• Associate degree required; bachelor's degree preferred or combination of education and experience.
• Typically has 3–4 years of relevant Auto claim-handling experience.
• Guidewire experience is a plus.
• Proficient with basic computer navigation; ability to use basic software and internet.

Responsibilities

• Manage a caseload of moderately complex service claims from intake through resolution.
• Conduct thorough investigations, assess liability, and evaluate damages using established procedures.
• Engage underwriting, legal, and stakeholders for comprehensive investigation and evaluation.
• Identify and refer suspicious claims to the Special Investigation Unit.
• Transfer risk to appropriate parties and maintain adjuster licenses and continuing education credits.
• Handle claims within authority; set reserves and authorize payments as allowed.
• Maintain detailed and compliant documentation of claim activities and communications.

Skills

Investigations

Negotiations

Communication

Documentation

Decision making

Education

Associate degree

Bachelor's degree preferred

Tools

Guidewire

MS Office

Job description

The Hanover Insurance Group in Worcester, MA is seeking an Auto PD Adjuster - Service Claims to manage a caseload of moderately complex auto claims from intake to resolution, determining coverage, conducting investigations, evaluating damages, and negotiating settlements consistent with policy terms.

The role requires 3–4 years of auto claim experience, an associate degree (bachelor's preferred), Guidewire experience, and proficiency with MS Office.