Auto Service Advisor: Troubleshoot, Quote & Delight Guests

Schomp Automotive Group; Highlands Ranch (CO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, life insurance

Pet insurance

401(k) with company match

Paid Time Off

Disability insurance

On-site gym

Employee Assistance program

Career development opportunities

Employee vehicle discounts

Job summary

Schomp Automotive Group is seeking a Service Advisor for a full-time, on-site role located at 1190 Plum Valley Lane, Highlands Ranch, CO 80129. The position offers a competitive pay range and comprehensive benefits, with emphasis on delivering exceptional guest experiences and hospitality.

Responsibilities include initiating services, troubleshooting, preparing repair orders, and maintaining strong customer rapport.

Qualifications

• Automotive dealership Service Advisor experience is required.

Responsibilities

• Initiate automotive services and repairs by ascertaining performance problems and services requested.
• Troubleshoots vehicle problems by listening to the customer’s description of symptoms, clarifying problems, conducting inspections, test drives, and examining service schedules.
• Prepares repair orders by describing symptoms, problems, and causes discovered, plus repairs and services required.
• Maintains customer rapport by explaining estimates, obtaining approval, providing contact details, and arranging towing/transportation.

Skills

Service Advisor experience

Job description

Schomp Automotive Group is seeking a Service Advisor for a full-time, on-site role located at 1190 Plum Valley Lane, Highlands Ranch, CO 80129. The position offers a competitive pay range and comprehensive benefits, with emphasis on delivering exceptional guest experiences and hospitality.

Responsibilities include initiating services, troubleshooting, preparing repair orders, and maintaining strong customer rapport.