Auto Service Advisor - Service Writer

Lloyd; Kent (WA); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement 401(k) plan

Paid time off

Paid holidays

Yearly training and certifications

Job summary

Lloyd's Auto Clinic in Kent, WA is hiring a full-time Auto Service Advisor - Service Writer. You will bridge gap between technicians and customers, create estimates, and advise on recommended maintenance to ensure safety and satisfaction.

Enjoy competitive pay from $30 to $50 per hour, plus medical/dental/vision, 401(k), PTO, holidays, and ongoing training. Schedule is Monday to Friday, 8:00 am–5:00 pm, with a focus on exceptional customer service.

Qualifications

• Customer service skills.
• Ability to write clear invoices and estimates.
• Knowledge of automotive repair and maintenance concepts.
• Familiarity with shop management systems.
• Strong communication skills.

Responsibilities

• Greet customers and schedule service repairs.
• Create service estimates and documentations.
• Explain repair needs and recommendations clearly to customers.
• Coordinate with technicians to ensure timely vehicle service.

Skills

Customer service

Writing

Automotive repair knowledge

Shop management systems

Communication

Tools

Shop management software

Job description

Join the team at Lloyd's Auto Clinic in Kent, WA! We are actively seeking a full-time Auto Service Advisor - Service Writer to play a crucial role in our customer-focused team. Located in Spokane Valley, our shop offers a competitive pay range of $30 - $50 per hour, along with great benefits such as:

• Medical, dental, and vision insurance
• Retirement 401(k) plan
• Paid time off
• Paid holidays
• Yearly training and certifications

WORK SCHEDULE:

As a full-time Auto Service Advisor at Lloyd's Auto Clinic, your workweek will be Monday to Friday, from 8:00 am to 5:00 pm. Enjoy a stable routine that allows you to focus on delivering exceptional service to our valued customers.

A DAY IN THE LIFE AS AN AUTO SERVICE ADVISOR - SERVICE WRITER:

Picture yourself as the linchpin between our skilled technicians and our cherished customers. Each day, you'll provide friendly, knowledgeable, and supportive customer service. From greeting customers to scheduling service repairs and creating estimates, your role ensures customers are informed about the status of their vehicles. By recommending additional repairs or maintenance needs, you contribute to the safety and satisfaction of our customers.

WHAT IT TAKES TO BE SUCCESSFUL AS AN AUTO SERVICE ADVISOR - SERVICE WRITER:

• Customer service skills
• Writing skills - the ability to create clear and professional documentation, invoices, and estimates
• Knowledge of automotive repair and understanding of maintenance
• Familiarity with shop management systems
• Effective communication skills

ABOUT OUR COMPANY

At Lloyd's Auto Clinic, we are committed to delivering quality automotive repairs and ensuring the safety of drivers and their passengers. Our mission is to provide exceptional service while fostering a culture of continuous learning and teamwork. We equip our shops with state-of-the-art tools and machines, creating an environment that supports your growth and skills enhancement. Join us to experience a work culture that values your success and provides industry-leading pay, amazing benefits, and professional development opportunities!

ARE YOU READY TO JOIN OUR TEAM?