Auto Service Advisor: High Earnings & Flexible Schedule

Chapman Automotive Group; Tempe (AZ); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Career growth opportunities

Team-oriented workplace

Employee discounts

Volunteer opportunities

Rotating Saturdays

3-day weekends

Job summary

Chapman Chevrolet in Tempe, AZ is seeking an Express Service Advisor to join our Service Department. You will educate customers on routine maintenance, recommend services, and provide timely updates to ensure customer satisfaction.

We value teamwork in a fast-paced environment. Qualifications include 1+ year in customer service or sales, and a valid AZ driver’s license. This on-site role offers uncapped commission and opportunities for growth.

Qualifications

• At least 1 year of customer service or sales experience required.
• Previous automotive service advisor or service writer experience preferred.
• Excellent interpersonal and customer service skills, both in person and over the phone.
• Strong organizational and time management skills.
• Proven ability to meet or exceed sales goals.
• Ability to work collaboratively in a fast-paced team environment.
• Valid Arizona driver’s license with a clean driving record.
• Must pass background check and drug screening.

Responsibilities

• Schedule, confirm, and prepare for customer service appointments
• Determine vehicle maintenance and repair needs based on customer feedback, inspections, and mileage
• Create repair orders including service recommendations, cost estimates, and timelines
• Obtain customer authorization for recommended services and collect payment
• Communicate regularly with technicians and parts associates to ensure timely service completion
• Keep customers informed throughout the repair process and follow up regarding service satisfaction

Skills

Customer service

Sales

Communication skills

Organizational skills

Time management

Team collaboration

Arizona driver's license

Background check & drug screening

Job description

Chapman Chevrolet in Tempe, AZ is seeking an Express Service Advisor to join our Service Department. You will educate customers on routine maintenance, recommend services, and provide timely updates to ensure customer satisfaction.

We value teamwork in a fast-paced environment. Qualifications include 1+ year in customer service or sales, and a valid AZ driver’s license. This on-site role offers uncapped commission and opportunities for growth.